@David-TP finally channel selection!

Can you please add this feature to X50 V1.3? Right now my network became a mess, because I have x55 and x50 working together. x55 can select the channel and x50 is on auto.

 

 

David-TP wrote

  @Loon926xx 

Hi, thank you very much for your feedback.

Did the issue repeat once again after the first time?

And do you need to manually restart the satellite units to restore the WiFi connection? Or would it re-connect automatically after a few minutes/seconds?

 

How about the network topology of the Mesh network, such as:

It is still unclear what caused this disconnection so far.

Later, if the issue repeats, you can send an email to support.forum@tp-link.com with the following details:

• A screenshot of the CPU/Memory usage on the Deco App>More>System.

 

• If you're able to save the system log, try to save the log on one of the satellite Deco X55(connect a wired laptop to the Ethernet port of the satellite X50 and go to tplinkdeco.net)

- Please do not restart the Deco before saving the logs.

 

Thank you very much.

Best regards.

  @David-TP 

Thanks for the response, the exact same thing happened twice yesterday. After the first occurance yesterday (11/13) i reached out to support and they said that all of the satellite decos were faulty and needed to be replaced and for me to send in serial numbers so they can replace them, which I doubt will happen as they are most likely outside any warranty period.

The satellite decos lights flash red and come back online after about 15 min, the main deco light stays solid green.All decos are connected with wireless backhaul

I have the logs from the main deco but it lost any data from the period before the crash happened, when it happens again i will try logging into a satellite deco and see what logs are there.

3 days before tp link official distributor in Bangladesh Excel Technologies Ltd upload a tutorial video about get fast internet and secure tricks. On this video number 6 tricks is about channel selection option. Even tp link company try to educate people about need of channel selection option, but in reality they ignoring the user of deco x50 v1,30 like us.

Please include us on new updates.

Video Link : https://www.youtube.com/watch?v=JjuQMOEJt9s

  @David-TP This seems to be happening on a daily basis, how many times a day is unclear because there are periods of time where i'm not home, or just not using the internet etc.

Support told me that every one of the satellite deco units are faulty and to send them in for warranty replacement, pity that these are just 3-4 months outside of the warranty period, and told me to buy updated equipment from TP-Link to make it work. I have to say that if that is the resolution then it will not be TP-Link equipment that I'll be shopping for. 

I have logs from the main deco and one of the satellites for you, i'm not sure on how best to get those to you for you to review.

  @David-TP I need urgent help with these X55 units, they are going down daily, several times per day, and it is making life very complicated especially while working from home. I noticed yesterday that the main deco unit is also affected, the led light on that deco was flashing yellow while the satellite decos were flashing red. The main deco eventually came back online and then the satelltes followed.
I have log files from two of the satellite decos but am not able to get anything relevant from the main deco as the logs begin after the unit resets itself.

Support just tells me that all of the decos are faulty and need to be replaced, i don't understand why all just show up as faulty at the exact same time.and i'm approx 4 months past the warranty date (of course).