BE550 Not Showing 5GHz 6GHz or MLO
I recently bought the BE550 to use at home and the 5GHz, 6GHz, and MLO SSID's do not show up despite configuring them properly (it's my second router). I bought the router to use in Nigeria, and none of these SSID's show up on any device. I tried different laptops, phones, but to no avail. I use other wireless devices (namely UniFi), and I have never had any issue with these.
Is there a firmware or region limitation that would block these channels/frequencies?
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Hello @Nadz777 ,
Thanks for contacting our community.
Are you saying that the devices you previously used with UniFi can broadcast 5GHz, 6GHz, and MLO to clients normally?
What specific clients are these? Please provide the specific models and operating systems.
Is the 2.4GHz working fine now on the BE550? Please try the following steps:
- Please go to Wireless Settings and confirm the 5GHz/ 6GHz network is enabled and not hidden.
- Also, please press and hold this button for about 2 seconds to turn on or off the wireless function of your router.
- Enabling the guest network for comparison.
For more details, visit: What if my device failed to detect the 6 GHz Wi-Fi Band.
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@Joseph-TP The devices I use to connect to other APs and routers that operate on 5GHz and 6GHz include iPhone 15 Pro Max, iPhone 16 Pro and MacBook Pro 14 M4.
The 2.4GHz works fine. The 5 and 6 GHz are enabled and not hidden. I tried enabling the guest network, but the same issue occurs, neither the 5GHz or the 6GHz show up. It seems like TP-Link has set geographical restrictions because other devices from other brands work great without issues.
Can you confirm if there's another firmware we can try?
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Hi,
What channel number have you've been using on the 5 GHz band? Have you tried a channel between 36 and 64 already?
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@woozle I tried every single channel.
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@Joseph-TP Hi again, Joseph. When can I get feedback on this issue? I can guarantee that the issue is not with the devices that are connecting to the router, but the router itself. It's not displaying the 5GHz nor the 6GHz SSIDs. Other routers and access points work seamlessly. I am quite confident it's a firmware issue limiting the use of these bands in Nigeria. Can TP-Link provide a solution or not?
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Hi @Nadz777 ,
Thanks for getting back to me.
Please tell me the hardware version and firmware version of your router.
Have you purchased the router locally? If the device was purchased from a different location, it may not work properly.
What are the 5GHz and 6GHz channel ranges?
What is the model of your UniFi that you have used?
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@Joseph-TP Hi Joseph. The router version is v1. The firmware version is 1.2.1 Build 20250813 rel.27119.
Yes, it was purchased locally.
As a matter of fact, when I encountered this issue, I bought another router, the AXE75 AXE5400 Tri-Band Gigabit Wi-Fi 6E Router, and we're facing the exact same issue. Neither the 5GHz, nor the 6GHz bands work.
5GHz ranges are 36 to 128 (DFS).
6GHz ranges are 37 to 85 if PSC is checked, otherwise, 33 to 93.
The UniFi router is the Dream Router 7, and we also use the U7 Pro and U7 Pro Max access points.
It seems to be a general issue affecting all TP-Link routers in Nigeria. How soon do you think we can have a solution?
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@Joseph-TP Hi again, Joseph. I can now confirm this is a limitation from TP-Link based on location. I disabled location services for networking on the two iPhones we were testing with, and both the 5 and 6GHz bands are now showing up. Whenever we turn location services back on, both bands disappear again. We tried the same thing with the AXE75, and all bands are now visible, including 6GHz. The same applies for the BE6500, we can now see the 5GHz and MLO.
Other devices that still have location services on, can only see the 2.4GHz band. Unfortunately, not all devices have the option to disable the location services for network/wireless.
What's the way forward for a permanent solution?
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@Joseph-TP More testing done using Windows laptops and Android devices. The same issue occurs. But when we turn off location services, all bands show up.
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Hello@Nadz777 ,
Thanks for getting back to me.
Generally speaking, the inability of a client to detect a wireless network is primarily due to limitations within the client.
As you tested, you need to disable the client's location function to detect 5GHz and 6GHz properly. This also indicates that the AXE75 and BE550's wireless networks are functioning properly.
For 5GHz, try changing the channel width to 80MHz + channel 149.
For 6GHz, you'll need to compare different devices. For example, have you checked the Dream Router 7's region version to be US? What about the Archer BE550's region version?
As far as I know, on iPhones: If you turn off Location Services for Wi-Fi networking or Bluetooth, your iPhone will still use GPS, cellular, and other apps to determine your location.
For other clients' wireless location functions, we recommend consulting the corresponding technical support or checking how to disable the corresponding function for your specific model, including whether disabling it affects other functions.
Best Regards.
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