Tapo H500 issues

Tapo H500 issues

Tapo H500 issues
Tapo H500 issues
2025-10-27 13:43:08 - last edited 2025-11-10 01:43:01
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.3.4

Hi, I have recently brought the Tapo H500 home base and I have three (3) compatible cameras. 

The cameras are as follows 

Model C210

version 2.0

Firmware 1.4.8

Model C120

Version 1.0

Firmware 1.4.1

Model C113

Version 1.0

Firmware 1.0.4

I am having the following issues, only one of the 3 compatible cameras Model C113 has been/is connected to the home base the other 2 are currently not showing as available. Whilst the C113 is connected to the home base I cannot get any of the smart/A.I features to work, even those that I have added via the app. Also when attempting to access any and all relevant recordings via the H500 camera playback facility i get a message informing me the the H500 hub is offline,  yet both visually and via the app the hubs connection appears fine.

Can you also confirm that 24/7 continuous recording is available on my cameras not just snapshot recording. 

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Re:Tapo H500 issues -Solution
2025-10-29 07:33:46 - last edited 2025-11-10 01:43:01

  @Packers50 

 

Make sure all your cameras and the H500 are connected to the same network. They can't find each other if one device is in a different network, for example, an isolated guess wifi.

 

Try to restart both the cameras and the hub, see if this helps. 

 

Have the LED indicators on these devices shown any unusual states?

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Re:Tapo H500 issues -Solution
2025-10-29 07:33:46 - last edited 2025-11-10 01:43:01

  @Packers50 

 

Make sure all your cameras and the H500 are connected to the same network. They can't find each other if one device is in a different network, for example, an isolated guess wifi.

 

Try to restart both the cameras and the hub, see if this helps. 

 

Have the LED indicators on these devices shown any unusual states?

CES 2026 Meet TP-Link AI Assistant and More New Products!
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