kc400 changes from qhd to hd each time googlehome or alexa runs a query
each time either google or alexa access my device for any reason it changes from qhd resolution to hd
how can it be made to stick at 2k?
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Hi,
Please confirm the following information for the reported phenomenon.
1. On the Kasa app > camera's Device Settings >Video Quality page, is the 2K option selected?
2. Do you mean the resolution in the Kasa app will change from QHD to HD after Google or Alexa accesses your camera? Or does the Google or Alexa device have HD resolution when watching the camera's live feed?
3. How many phones, tablets, Google or Alexa devices access the camera's live feed simultaneously? Locally or remotely?
4. Have you subscribed to the Tapo/Kasa Care plan?
Best Regards
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1. yesbut it never sticks after google or amazon run a query or action
2. both of those things
3. zero. say "discover" to alexa or "sync all my devicea" to google and both of those do it
4. not yet, and judging by tech before i came here i never shall be
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Hi,
Generally, streaming the camera on Google Home/Alexa devices won't affect the camera's resolution when watching in the Kasa app. Would you please send us a video showing the camera's resolution drops in the Kasa app after Google Home/Alexa device access? If you force-close the Kasa app and reopen it, will the resolution revert to 2K?
You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
What Google Home or Alexa device are you using to stream the camera's live feed? For example, some Alexa devices (like the Echo Show) typically support video streams up to a maximum of 1080p resolution.
Best Regards
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@Solla-topee i haven't streamed anything yet i want to know why when i select qhd in kasa, alexa and google set it to 1080p whenever they run a query
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