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H100 does not register any event nor records sensors status

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H100 does not register any event nor records sensors status

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H100 does not register any event nor records sensors status
H100 does not register any event nor records sensors status
2025-11-10 22:39:55 - last edited 2025-12-04 09:09:08
Tags: #Smart Actions #Tapo App Related #Hub
Model: Tapo H100  
Hardware Version: V1
Firmware Version: 1.5.23 Build 241106 Rel. 093525

Hi,

 

One of my Tapo H100 hub is not registering any events when the sensors connected to it triggers. The event logs is always empty. It doesn't even log when I manually rang it. My other H100 works fine.

 

I've tried factory reset it many times, still the same problem.

 

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Re:H100 does not register any event nor records sensors status-Solution
2025-12-04 09:09:04 - last edited 2025-12-04 09:09:08

Update: This issue has been fixed through a cloud update.

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Re:One of my H100 does not register any event nor records sensors status
2025-11-12 02:00:39

  @JJJ33445 

 

Can you send me the Mac address of this H100? Does the sensor record event logs normally (sensor device's page)?

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

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Re:One of my H100 does not register any event nor records sensors status
2025-11-15 06:37:08

  @Wayne-TP thanks for the response I've emailed the details to the support ticket you sent me.

 

Also, my the other h100 hub also exhibits the same behavior as of today. No records of events whenever my contact sensors open or close (I can still see blinking lights on all my contact sensors), none of the sensors, I have four, showed any new events since 8:30 pm PST today.

 

Is there a new software update on the h100 that may have caused this?

 

 

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Re:H100 does not register any event nor records sensors status-Solution
2025-12-04 09:09:04 - last edited 2025-12-04 09:09:08

Update: This issue has been fixed through a cloud update.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
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Tags

Smart Actions Tapo App Related
Hub