Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
This Article Applies to:
Deco BE65/BE63/BE11000(EU/US/AU/CA/UK)_V2.0/2.6
Deco BE25(US/EU)_V1.0/V1.6
Deco BE65 Pro(EU/US/AU/CA)_V1.0/V1.6
Deco BE65(EU/US/AU/CA)_V1.0/V1.6
Phenomenon Description:
Recently, there was some feedback that users are experiencing frequent difficulties connecting to Google services(such as Google Calendar, Gmail, YouTube, etc) while using Deco mesh systems on the following ISP networks: Starlink (Global), ISOMEDIA (US), Fastel (US), and Launtel (AU).
After further troubleshooting, we found that in most cases, the IPV4 WAN subnet mask is often lower than /16, such as 255.192.0.0(/10), 255.0.0.0(/8), or 252.0.0.0(/6), which probably caused the connection issue with Google services.
Available Solutions:
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Official firmware versions are planned to be released soon to fix this issue.
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Currently, it is recommended to install the following beta versions as a workaround:
| Deco BE65 Pro_V1.0/1.6 | 1.2.10_build_20251212_Early Access |
| Deco BE65/BE63/BE11000_V2.0/2.6 | 1.2.10_build_20251229_Official |
| Deco BE25_V1.0/V1.6 | 1.1.0_build_20250912_Beta |
| Deco BE65_V1.0/V1.6 | 1.1.1_build_20251209_Beta |
Update Notice:
Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
How to manually update the firmware via web UI.
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If you also experienced a similar issue on other Deco models, please comment below with the following details:
- Deco model and current firmware version
- The Internet service provider and IPV4 WAN Subnet mask on the Deco App>More>Internet Connection>IPV4 Subnet Mask
- The web resources that can't be accessed.
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I have some problems to access to Google websites like Gmail, Google Drive, Google Analytics and so on using Deco BE85 and Starlink bypassed (deco as main routeur)
Here a re my technical infos, can you please provide a new firmware to fix this :
Deco model and current firmware version : deco be85 and 1.2.1 Build 20250731 Rel. 15505 firmware
The Internet service provider and IPV4 WAN Subnet mask on the Deco App>More>Internet Connection>IPV4 Subnet Mask : it's Starlink and 255.192.0.0 subnet mask
The web resources that can't be accessed : various Google websites including gmail.com, google drive, google ads, google analytics and more
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@David-TP
PX50 firmware version 1.2.3 Build 20240724 Rel 28307
IPV subnet masks was 255.192.0.0 I fhave tried changing as suggested and static IP's tried
Starlink with router in bypass mode.
Tried everything listed and then some.
No access to Google Play Store downloads/updates
Ive wasted a full day including using a heap of AP to try fix. Any chance of a Beta Firmware?
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