Mac mini is blocked when added to profile

Mac mini is blocked when added to profile

Mac mini is blocked when added to profile
Mac mini is blocked when added to profile
2025-11-16 23:37:47 - last edited 2 weeks ago
Model: Archer AXE75  
Hardware Version: V1
Firmware Version: 1.4.1

Everything used to be ok until recently that a mac mini on a child profile stopped connecting to the internet when added to the profile. If i remove it, it works fine. 
there is no settings on the profile that specifically blocks this device. I even re-created this profile (removed the old one). 

I guess the problem started when my child played around with MAC address on his machine and I blocked or added those new ones to the profile. I have deleted all old Mac machines tracked by tp link router, but the problem still persists. 
 

i am out of ideas where to look into and how to done this problem. Please help.

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#1
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1 Accepted Solution
Re:Mac mini is blocked when added to profile-Solution
2 weeks ago - last edited 2 weeks ago

Turned out our child managed to install a VPN on the machine and somehow parental control blocked it. 

Great that it was caught by the parental control (I have no idea how). 

Once the VPN client was turned off, the machine could connect to the internet with no problem. 

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#3
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3 Reply
Re:Mac mini is blocked when added to profile
3 weeks ago

Hello@RezMag ,

Thanks for contacting our community.

 

Have you added other devices to the profile? Will it also be blocked? If not, it is most likely caused by your Mac mini settings. We suggest you contact Mac mini Technical support for further assistance.

If other devices are also experiencing this problem, it might be due to incorrect profile settings. You can send a screenshot of your profile settings here (please make sure to cover any information you consider private).

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Mac mini is blocked when added to profile-Solution
2 weeks ago - last edited 2 weeks ago

Turned out our child managed to install a VPN on the machine and somehow parental control blocked it. 

Great that it was caught by the parental control (I have no idea how). 

Once the VPN client was turned off, the machine could connect to the internet with no problem. 

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#3
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Re:Mac mini is blocked when added to profile
2 weeks ago

Hi @RezMag ,

Thanks for sharing, and I am glad to hear that you found the cause.

Please feel free to contact us if you have any further questions.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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