@Joseph-TP 

Hi, you can refer to this post.Gigabit Switch Crashes my Entire Network - Home Network Community

It's same issues. Even can have a temporary network, but it will crash after 1 days.

 

1. As you said, "After I plug out the switch, everything is okay," does that mean the EasyMesh Network crash disappears after removing the Switch?

Yes.

 

2. Have you consulted the Switch's Technical Support for advice?

Kindly refer to their reply.

But I unable to sent back the switch for firmware update. AND i'm thinking whether able to do somethings on the router?

 

3. Could you provide more details about the specific symptoms of the EasyMesh Network crash, including the status of the Satellite nodes' lights and the error messages displayed after the network disconnects?

I had replied the email that your engineer ask. I also include the video for your reference. But take note that, when the crash happen, I unable to login the dashboard to capture the logs, and the node led was blinking. Im no sure what is the error message. But after i remove the switch, then I able to login to the dashboard and manage to capture the logs which i had sent on this thread and also the email.

 

4. Could you let me know if you mentioned an auto-reset anomaly on the GE800 in other posts?

For the reset, is just 1 times after thunder shock. Then I had to reconfigure every things.

 

5. I also noticed that you previously reported a random-reboot anomaly on the GE800. Could you confirm which anomaly it was?

For the random reboot,  I'm unable to provide any logs on it. Bcz is random reboot and the logs will disappear after reboot. So no sure how your side can look into this? I'm no sure what is the root cause. But take noted, the random reboot is on below network topology, and it did not include any switch.

[ISP]

│

▼

[GE800 Router] (main router)

│

▼

├──[GE800] (satellite node)

│

▼

├──[GE550] (satellite node)

 

6. Also, regarding the AP binding anomaly you mentioned at the beginning, are the current clients able to connect normally to their bound Satellite nodes now?

No, is still connect to the node I don want. I'm no sure your side able to configure RSSI Value on the easymesh node? So if the IoT device is connected to the wrong node, it will be kick out from the node? Bcz I think the power of GE800 is too strong, the wireless signal able to pass thru the wall, but the connection is not stable.

 

Thanks for your patience and help on the issues. Appreciate it.