Offline
Hello:
I have a network of 4 devices (1 satellite and 3 decos connected), since I uploaded the version (5 days ago), the non-satellite devices appear offline, I have tried restarting the satellite and the non-satellites but it does not recognize them the satellite, I have also tried factory resetting a non-satellite Deco and now I cannot reconnect it with the satellite because the app does not recognize it, neither by bringing it closer nor by connecting both units via Ethernet. What can I do to get the network and deco that I have reset to factory settings operational again?.
Thank you so much
Hi, I notice you have already submitted the App log.
Thank you very much.
It seems like the model is Deco M5. I've left a message with a beta firmware for Deco M5. Could you please help me test whether it helps?
Thank you very much.
Best regards.
Hi, after resetting the Deco units, have you tried to manually click"+"> Add a Deco unit on the Deco App?
"I have a network of 4 devices (1 satellite and 3 decos connected)"
-Do you mean that one Deco M4 is connected by WiFi, and the other three units are connected via Ethernet cables?
or the "satellite" actually refers to the main Deco M4?
Have you tried to reset all the Deco units by holding the reset pinhole for 1s, then start the setup from scratch?
-After the setup, if the satellite units are still offline, such as, please also try to help me submit the Deco App log:How to submit Deco APP log
Wait for your reply.
Best regards.