Home Network CommunityWi-Fi Routers Issues Connecting to Company VPN (Router Unstable)
Wi-Fi Routers

Issues Connecting to Company VPN (Router Unstable)

12

Issues Connecting to Company VPN (Router Unstable)

11 Reply
Re:Issues Connecting to Company VPN (Router Unstable)
2025-12-03 01:27:20

Hello @tdhuff0803 ,

Have you recently changed settings on the router or on your client devices? For example, updating the firmware or trying to access the Company VPN using different mobile phones.

Please enable the guest network for comparison. If possible, please try a hard reset for the router.

 

If it still doesn't help, we recommend sending an email to the local support email with the following information:

Subject: [Forum Escalation][ID 849328] Issues Connecting to Company VPN (Router Unstable)

Forum Nickname: tdhuff0803

Thread URL: https://community.tp-link.com/en/home/forum/topic/849328

Model&Version: 

Description: 

Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
0
0
#12
12

Tags

Network Connectivity VPN
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.