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Issues Connecting to Company VPN (Router Unstable)

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Issues Connecting to Company VPN (Router Unstable)

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Re:Issues Connecting to Company VPN (Router Unstable)
2 weeks ago

Hello @tdhuff0803 ,

Have you recently changed settings on the router or on your client devices? For example, updating the firmware or trying to access the Company VPN using different mobile phones.

Please enable the guest network for comparison. If possible, please try a hard reset for the router.

 

If it still doesn't help, we recommend sending an email to the local support email with the following information:

Subject: [Forum Escalation][ID 849328] Issues Connecting to Company VPN (Router Unstable)

Forum Nickname: tdhuff0803

Thread URL: https://community.tp-link.com/en/home/forum/topic/849328

Model&Version: 

Description: 

Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.

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