Issues Connecting to Company VPN (Router Unstable)
Issues Connecting to Company VPN (Router Unstable)
Over the past few weeks now, I have had trouble staying connected to my company's VPN when working from home. This issue only started recently. I am able to connect but then it pretty constantly disconnects and reconnects. Sometimes, my wifi goes out entirely. I don't seem to be experiencing much issues when I am not on the VPN. Has anyone had this issue? Additionally, when looking for a potential solution, I found the logs (shown below) to be pretty all over the place. Could this be part of the issue?
2025-11-25 14:49:36 Led Controller INFO [746] Start to run WAN1_ON
2025-11-25 14:49:36 Led Controller INFO [746] Start to run WAN0_OFF
2025-11-25 14:49:36 Led Controller INFO [746] Start to run LAN_ON
2025-11-25 14:49:34 Led Controller INFO [746] Start to run WAN1_ON
2025-11-25 14:49:34 Led Controller INFO [746] Start to run WAN0_OFF
2025-11-25 14:49:34 Led Controller INFO [746] Start to run LAN_OFF
2025-11-25 14:49:30 Led Controller INFO [746] Start to run WAN1_ON
2025-11-25 14:49:30 Led Controller INFO [746] Start to run WAN0_OFF
2025-11-25 14:49:30 Led Controller INFO [746] Start to run LAN_ON
2025-11-25 14:49:28 Led Controller INFO [746] Start to run WAN1_ON
2025-11-25 14:49:28 Led Controller INFO [746] Start to run WAN0_OFF
2025-11-25 14:49:28 Led Controller INFO [746] Start to run LAN_OFF
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Hello @tdhuff0803 ,
Have you recently changed settings on the router or on your client devices? For example, updating the firmware or trying to access the Company VPN using different mobile phones.
Please enable the guest network for comparison. If possible, please try a hard reset for the router.
If it still doesn't help, we recommend sending an email to the local support email with the following information:
Subject: [Forum Escalation][ID 849328] Issues Connecting to Company VPN (Router Unstable)
Forum Nickname: tdhuff0803
Thread URL: https://community.tp-link.com/en/home/forum/topic/849328
Model&Version:
Description:
Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
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