Hi TP-Link,

I recently purchased the C840 baby camera and discovered serious flaws in its notification system.

For baby safety events (e.g., cry detection or face obstruction), the system currently only sends text notifications and cannot alert the user in real time. This completely defeats the purpose of the product at critical moments.

The app should at minimum have the following capabilities to qualify as a “baby camera”:

• Events must trigger clear, audible, or visible alarms and display a mandatory pop-up alert window, not just text notifications.

• Alarm design should be similar to an alarm clock app and allow users to set different alarm types for each event (e.g., vibration for cry detection, ringing for face obstruction, and fully user-configurable for all events).

• Ability to set ringtone or vibration that will alert even when the phone is in silent mode.

• Alarms should continue until the user manually stops them, just like an alarm clock app.

I also own the C520WS and C220. These home security cameras should have similar alarm capabilities; otherwise, relying solely on text notifications renders the security function ineffective.

I want to emphasize: this is a product directly related to baby safety, and the current design is not merely suboptimal—it is seriously unreasonable, almost negligent. Providing only text notifications in such critical situations means the user may not know the baby is in danger—this design could realistically lead to life-threatening situations.

Moreover, previous home surveillance products have had similar alarm requests for years, but they were never addressed. Now the same issue appears in the C840, a product directly related to baby life safety. This is no longer just a matter of convenience—it is a genuine safety risk.

Kindly ask TP-Link to take this issue seriously and address this design flaw as soon as possible.