Hey guys, can someone please tell me how to subscribe to Homeshield through the deco app. It says I have a 30 day trial but when I click on it I get an error saying "Purchasing not supported due to some reasons". Can someone tell me what this means. I am not located in the North America if it helps. Thank you.
Hi, nice to see you again.
Did you receive my message?
It is because the 1.3.1 beta firmware hasn't been officially released, and the beta version doesn't support linking to the HomeShield server.
You can wait for the upcoming official release of 1.3.1.
Thank you very much.
Best regards.
Hey there, just letting you know that I received this same error on the previous firmware. I hope it is not a case where it is only available in certain regions/locations because there is nothing about that in the product description.
Hi, thanks for the quick reply.
"just letting you know that I received this same error on the previous firmware. "
-Did you refer to the current official version 1.2.10 Build 20241105 Rel. 40010?
If yes, can you also help me submit the Deco App:
(Please also update here with the ticket ID after summing the logs.)
Wait for your reply.
Best regards.
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