P100 loosing Connection/going offline

P100 loosing Connection/going offline

P100 loosing Connection/going offline
P100 loosing Connection/going offline
a week ago - last edited a week ago
Model: Tapo P100  
Hardware Version: V1
Firmware Version: 1.5.5 Build 20230927 Rel. 40646

Hey there, all of my P100 Plugs loose randomly their connection. They're unreachable in the app - stated as offline. The orange light is constantly on and in home assistant i get the message, that the overheating protection is causing the issue with all of my P100 Plugs and I have 8 of them. Tried everything. Resetting isnt working, restarting the router doesn't work, deleting the router setting has no Effekt. They randomly turn offline and I have to plus them out, wait 30 seconds, plus them back in and they work fine for a few days. My P110 or P115 and Cameras are working fine, no problems at all. Only P100 are causing problems. Got them in June and always had these problems.

  0      
  0      
#1
Options
3 Reply
Re:P100 loosing Connection/going offline
a week ago

  @Ingo89 

 

The solid orange led indicates the smart plug is disconnected from the cloud (local only). For this case, you may refer to the suggestions here. Cannot use the Tapo app to control my smart devices

 

For further assistance, please reach out to the support team. Contact Technical Support

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#2
Options
Re:P100 loosing Connection/going offline
a week ago

  @Wayne-TP 

 

Yeah, that's the easiest answer. Of course I tried everything, what's written in this article, without and before reading it. But nothing works. And that every plug is having this issue, tells me, that this is a general problem on your side. So please fix this. All of my plugs are randomly going offline, so I have to unplug them and plug it back ik again (not all at once are going offline). After this, the plug works for a few days, maybe weeks, and then going back offline again. This happens to all of the P100, but not the P110. So, please fix this, instead of sending me this articles, trying to find the mistake in my setup. 

 

Thanks!

  0  
  0  
#3
Options
Re:P100 loosing Connection/going offline
Thursday

  @Ingo89 

 

If the provided suggestion cannot resolve your issue, please reach out to the support team for further assistance. Contact Technical Support

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#4
Options