Solution Reported Issue and Workaround: Unable to Export OpenVPN Configuration File on Deco
Reported Issue and Workaround: Unable to Export OpenVPN Configuration File on Deco
Tags:
#VPN
#Official
#Highlighted Thread
This Article Applies to:
Deco models that support OpenVPN Server
Phenomenon Description:
When configuring a VPN Server with OpenVPN on the Deco, users reported that whenever trying to export the config file, an error message popped up: "Failed to save the information. Please try again later".
It typically occurs in mixed-model Deco mesh networks where the Main Deco unit and one or more Satellite Deco units have differing support for the VPN Client Kill Switch feature.
A similar feedback can be found in #847706 and #846504.
Possible Solution:
- A new firmware will be released in the future to ensure smooth configuration export in all network setups. We will provide updates as the firmware becomes available.
- Currently, it is recommended to temporarily power off all Satellite Deco units first. Once the file is saved/exported, power back on the Satellite Deco units to restore the mesh network.
