Solution Reported Issue and Workaround: Unable to Export OpenVPN Configuration File on Deco
Solution Reported Issue and Workaround: Unable to Export OpenVPN Configuration File on Deco
This Article Applies to:
Deco models that support OpenVPN Server
Phenomenon Description:
When configuring a VPN Server with OpenVPN on the Deco, users reported that whenever trying to export the config file, an error message popped up: "Failed to save the information. Please try again later".
It typically occurs in mixed-model Deco mesh networks where the Main Deco unit and one or more Satellite Deco units have differing support for the VPN Client Kill Switch feature.
A similar feedback can be found in #847706 and #846504.
Possible Solution:
- A new firmware will be released in the future to ensure smooth configuration export in all network setups. We will provide updates as the firmware becomes available.
- Currently, it is recommended to temporarily power off all Satellite Deco units first. Once the file is saved/exported, power back on the Satellite Deco units to restore the mesh network.
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Hi, sorry for the inconvenience.
I saw that one of the Deco XE75 Pros is on 1.3.1, while the other is on 1.4.999?
-Did you already downgrade one of them? Or did this one never get updated to 1.4.999 beta?
The firmware upgrade needs to be implemented via firmware recovery here:
How to use firmware recovery if the Deco become brick
And the 1.3.1 Build 20251023 firmware bin file can be found here:
https://www.tp-link.com/en/support/download/deco-xe75-pro/#Firmware
Best regards.
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I have the same problem with a M4R, FW 1.8.2 Build 20251927 Rel. 36869. Tried to power off the satellite Deco (another M4R) but no luck. Any thoughts?
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Hi, would there be other Deco models, apart from Deco M4, in your Mesh network?
Could you please refer to this link to help me submit the Deco App log:
Wait for your reply.
Best regards.
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