NX210 ZScaler - Refusing to Connect

NX210 ZScaler - Refusing to Connect

NX210 ZScaler - Refusing to Connect
NX210 ZScaler - Refusing to Connect
Yesterday
Model: Archer NX210  
Hardware Version:
Firmware Version:

Hi all, I've just setup a new Archer NX210 for home 5G. It works fine with most devices but I'm encountering an issue with Zscaler. Both my devices that use Zscaler will not connect through to the external internet.

 

Wierdly, I've got it working with a more basic EE5G router by simply turning off the 5GZ band. Turning off the 5GZ band on the NX210 and running off 2.4GZ alone still doesnt work. Any ideas on what settings Zscaler isnt liking for the out-of-the-box config for the NX210?

 

Thanks,

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#1
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2 Reply
Re:NX210 ZScaler - Refusing to Connect
9 hours ago

  @Waggaz 

Hi, welcome to the community.

Did it help if we set the PDP type to "IPV4 only"?

Wait for your reply.

Best regards.

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#2
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Re:NX210 ZScaler - Refusing to Connect
9 hours ago - last edited 9 hours ago

  @David-TP The option to change it is greyed out. I created a new profile using the instructions here and it works! Thank you https://www.google.com/search?q=tplink+cant+change+pfp+mode&rlz=1C1GCEA_enGB1141GB1141&oq=tplink+cant+change+pdp&gs_lcrp=EgZjaHJvbWUqCQgCECEYChigATIGCAAQRRg5MgkIARAhGAoYoAEyCQgCECEYChigATIJCAMQIRgKGKABMgkIBBAhGAoYoAEyCQgFECEYChigATIHCAYQIRiPAjIHCAcQIRiPAtIBCDQ2MjRqMGo3qAIAsAIA&sourceid=chrome&ie=UTF-8

 

 

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#3
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