Deco M4 shows Offline / Red-White blinking when wired via another Deco (worked for years)

Deco M4 shows Offline / Red-White blinking when wired via another Deco (worked for years)

Deco M4 shows Offline / Red-White blinking when wired via another Deco (worked for years)
Deco M4 shows Offline / Red-White blinking when wired via another Deco (worked for years)
Wednesday
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.8.2 Build 20251027 Rel. 36869

I need help understanding an issue with my Deco mesh setup that recently started, even though it worked fine for many years.


My Setup
Main unit: Deco M5

Satellite units: 3 × Deco M4

Backhaul: Ethernet

Topology:

M5 (Main) | Switch | Deco M4 (Online) | Deco M4 (Offline but internet is working)
M5 (Main) | Switch | Deco M4 (Online)


The Issue
One of the Deco M4 units:

  • Shows Offline in the Deco app
  • LED keeps cycling blinking red → solid white for a second → red
  • Internet is still working on devices connected through this Deco
  • This exact wiring worked perfectly for many years
  • The issue appeared recently without any physical wiring changes
     

I request assistance to understand why a Deco M4 connected via Ethernet through another Deco now shows Offline with red/white blinking despite working fine for years, and whether this is due to a recent firmware or cloud-side change.

  1      
  1      
#1
Options
2 Reply
Re:Deco M4 shows Offline / Red-White blinking when wired via another Deco (worked for years)
Yesterday

  @eternallygr8 

Hi, welcome to the community.

Can I have the firmware version on the Deco M5 as well?

If we temporarily disconnect the Ethernet cable on the "Offline" Deco M4, forcing it to use WiFi Backhaul, will it become online?

 

Please also refer to this link to help me submit the Deco App log:

How to submit Deco APP log

Wait for your reply.

Best regards.

  0  
  0  
#2
Options
Re:Deco M4 shows Offline / Red-White blinking when wired via another Deco (worked for years)
2 hours ago

  @David-TP 

 

Thank you for your response.
 

Just to update you, the Deco M4 started showing online on its own after I restarted the Deco M5 unit. I did not make any other changes or switch the backhaul manually.


At the moment, I’m not sure what exactly caused the issue, as it had been working fine for years and resolved itself after the restart.


I’ll monitor the connection and will share the Deco App logs if the issue reoccurs.


Thanks for your support.

  0  
  0  
#3
Options