Setting up
Hi,
I successfully set up my new DECO, then wanted to move it in a different location and the following happened:
1) green light became red (PS there is no power switch -the only way to switch it off if to remove the plug correct?)
2) after a few attempts (reset button and restart s) still no luck. In some case the light became blinking blue but the app showed no connection
3) tried to remove the device from the app amd re-installed. It worked but as soon as I switched it off amd restarted same issue appeared
PS o check the signal "of the sim"...It's strong everywhere
Can you please revert with suggestion?
Is the device defected and to be returned or something I should do?
Kind regards
Hi, welcome to the community.
May I know your mobile service provider?
How about the current firmware version of the Deco X50-5G?
-It is recommended to test whether the beta firmware here helps:https://community.tp-link.com/en/home/forum/topic/825868
However, if the issue continued, when it turned red again after powering off/on, can you save the following screenshots on the web interface, such as:
- A screenshot of the Internet status page
- A copy of the web system log
Wait for your reply.
Best regards.