Deco BE65 and Sonos App issue

Deco BE65 and Sonos App issue

Deco BE65 and Sonos App issue
Deco BE65 and Sonos App issue
Sunday
Model: Deco BE65  
Hardware Version: V2
Firmware Version: 1.3.0


 

 

 

 

 

Hello,

 

I have 2 x BE65 working in Access Point Mode connected wired as shown in the attached image.

 

Main deco 'Gelijkvloers' and satellite 'Boven'.

 

When my iPhone is connected to the main deco I experience no problems at all with the Sonos app

 

When I am connected to the satellite it usually happens that the Sonos app freezes and the internet connection on my iPhone drops

 

To be clear, all Sonos devices will remain connected and will continue playing. The problem only occurs on my iPhone.

 

I have also noticed that the problem does not occur when I work with a wireless backhaul.

 

How can I solve this problem? I still want to use the wired backhaul because it provides much better speeds.


Could it be a topological problem?

 

My system works perfectly otherwise, only when opening the Sonos app I may have problems. I previously had the Deco PX50 and never noticed that problem.

 

Thanks in advance for the help.

 

Gr.

Frederik

 

 

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#1
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4 Reply
Re:Deco BE65 and Sonos App issue
Monday - last edited Monday

  @FrederikDS 

Hi, nice to see you again.

"When I am connected to the satellite it usually happens that the Sonos app freezes and the internet connection on my iPhone drops

My system works perfectly otherwise, only when opening the Sonos app I may have problems."

-Did the iPhone only drop out when the Sonos app is running or active in the background?

-Was the iPhone also disconnected from Deco BE65? Or was the WiFi still connected under WLAN, but there was no internet access?

-Can you consistently reproduce this issue?

-How about the model number of the iPhone?

 

By the way, can I have the model number of the network switch here?

 

Wait for your reply.

Best regards.

 

 

 

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#2
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Re:Deco BE65 and Sonos App issue
Monday

  @David-TP 

 

Hello David,

 

Thanks for your message.

 

-Did the iPhone only drop out when the Sonos app is running or active in the background?

 

My iPhone drop out when te Sonos app is running

 

-Was the iPhone also disconnected from Deco BE65? Or was the WiFi still connected under WLAN, but there was no internet access?

 

The iPhone was not disconnected from Deco BE65 but there was no internet access.

 

-Can you consistently reproduce this issue?

 

Yes, I experience the problem with most of my attempts.

 

-How about the model number of the iPhone?

 

iPhone 16

 

By the way, can I have the model number of the network switch here?

 

Switch is a Netgear unmanaged switch GS316.

 

 

 

I didn't experience this problem with the PX50.

 

Gr,

 

Frederik

 

 

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#3
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Re:Deco BE65 and Sonos App issue
Monday

  @FrederikDS 

Thank you very much for the update. 

I'd like to follow up on your case via email and forward the case to the senior engineer for further assistance.

Please check whether you've received my email.

Best regards.

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#4
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Re:Deco BE65 and Sonos App issue
Monday

  @David-TP 

 

Ok, thank you.

 

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#5
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