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Deco BE65 and Sonos App issue

Deco BE65 and Sonos App issue

Deco BE65 and Sonos App issue
Deco BE65 and Sonos App issue
2026-02-01 23:41:42
Tags: #Access Point Mode #Deco Ethernet Backhaul
Model: Deco BE65  
Hardware Version: V2
Firmware Version: 1.3.0


 

 

 

 

 

Hello,

 

I have 2 x BE65 working in Access Point Mode connected wired as shown in the attached image.

 

Main deco 'Gelijkvloers' and satellite 'Boven'.

 

When my iPhone is connected to the main deco I experience no problems at all with the Sonos app

 

When I am connected to the satellite it usually happens that the Sonos app freezes and the internet connection on my iPhone drops

 

To be clear, all Sonos devices will remain connected and will continue playing. The problem only occurs on my iPhone.

 

I have also noticed that the problem does not occur when I work with a wireless backhaul.

 

How can I solve this problem? I still want to use the wired backhaul because it provides much better speeds.


Could it be a topological problem?

 

My system works perfectly otherwise, only when opening the Sonos app I may have problems. I previously had the Deco PX50 and never noticed that problem.

 

Thanks in advance for the help.

 

Gr.

Frederik

 

 

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#1
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8 Reply
Re:Deco BE65 and Sonos App issue
2026-02-02 07:49:32 - last edited 2026-02-02 07:51:10

  @FrederikDS 

Hi, nice to see you again.

"When I am connected to the satellite it usually happens that the Sonos app freezes and the internet connection on my iPhone drops

My system works perfectly otherwise, only when opening the Sonos app I may have problems."

-Did the iPhone only drop out when the Sonos app is running or active in the background?

-Was the iPhone also disconnected from Deco BE65? Or was the WiFi still connected under WLAN, but there was no internet access?

-Can you consistently reproduce this issue?

-How about the model number of the iPhone?

 

By the way, can I have the model number of the network switch here?

 

Wait for your reply.

Best regards.

 

 

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#2
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Re:Deco BE65 and Sonos App issue
2026-02-02 08:47:40

  @David-TP 

 

Hello David,

 

Thanks for your message.

 

-Did the iPhone only drop out when the Sonos app is running or active in the background?

 

My iPhone drop out when te Sonos app is running

 

-Was the iPhone also disconnected from Deco BE65? Or was the WiFi still connected under WLAN, but there was no internet access?

 

The iPhone was not disconnected from Deco BE65 but there was no internet access.

 

-Can you consistently reproduce this issue?

 

Yes, I experience the problem with most of my attempts.

 

-How about the model number of the iPhone?

 

iPhone 16

 

By the way, can I have the model number of the network switch here?

 

Switch is a Netgear unmanaged switch GS316.

 

 

 

I didn't experience this problem with the PX50.

 

Gr,

 

Frederik

 

 

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#3
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Re:Deco BE65 and Sonos App issue
2026-02-02 09:31:46

  @FrederikDS 

Thank you very much for the update. 

I'd like to follow up on your case via email and forward the case to the senior engineer for further assistance.

Please check whether you've received my email.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#4
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Re:Deco BE65 and Sonos App issue
2026-02-02 16:22:26

  @David-TP 

 

Ok, thank you.

 

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#5
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Re:Deco BE65 and Sonos App issue
3 weeks ago - last edited 3 weeks ago

  @David-TP 

 

 

I am in contact with the senior engineer but the problem is still there.

 

It's strange that the problem does not occur when the satellite is connected wirelessly to the main deco.

The problem only occurs if the satellite is connected wired to the main deco.

 

Meanwhile I bought an extra BE65 that is connected directly to the router (main deco).

 

2 satellites are directly connected wired to this deco but the problem persists.

 

 

Hopefully there will be a solution.

 

 

Best regards,

Frederik

 

 

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#6
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Re:Deco BE65 and Sonos App issue
3 weeks ago

  @FrederikDS 

Hi, thank you very much for the update.

I can't figure it out eitherblush. Please also keep the support ticket updated so the engineer can be informed of the latest change.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#7
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Re:Deco BE65 and Sonos App issue
Friday

  @David-TP 

 

 

After two remote sessions with the engineer, there's still no solution to my problem.

 

I'm starting to get a little discouraged.

 

 

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#8
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Re:Deco BE65 and Sonos App issue
Friday

  @FrederikDS I have Sonos One and was having connection issues also after upgrading to the new Deco.
I spend 2-3 hours and managed to get it to work by connecting with a RJ45 cable and obviously resetting the Sonos device.

 

Also another idea; if you still have your old router, connect it back up and configure it, making sure Sonos works first.

Then change the SSID and password to match the new Deco and obviously re-connect the Sonos.

Once done, you should re-connect the Deco and I expect it'll work.
 

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#9
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Helpful: 1

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