MR550 has no Internet for several minutes despite all connected

MR550 has no Internet for several minutes despite all connected

MR550 has no Internet for several minutes despite all connected
MR550 has no Internet for several minutes despite all connected
2 weeks ago
Model: Archer MR550  
Hardware Version: V1
Firmware Version: 1.10.0 0.9.1 v0001.0 Build 241219 Rel.42593n

Hello, 

The modem Archer MR550 is frequently disconnected from the Web pages, videos, games... (5 to 60 minutes).

 

Existing sessions freeze

The router interface (192.168.1.1) remains accessible and it still reports an active LTE 4G+ connection

I can still ping to external IPs

I have only 2 Android tablets connected

 

Disconnecting and reconnecting the LTE connection or the WiFi restores Internet access

Same SIM works perfectly in a smartphone, but I also had disconnections in another modem (Chinese, I thought it was bad quality so bought the TP-link). ChatGPT says it can be a MTU fragmentation issue on the LTE network.

 

Oh, and note that when I had to choose the operator, the names where not correct (340 2, 340 4 instead of SFR, Free). There was a Digicel profile only, I had to create one. On other modem this is automatic.

I fixed the bands and 4G only.

 

I have some "ERROR: Unsupport PLMN, cannot find the section."

 

 

PS: you're nice to Google to send everything we type here through the spy captcha. I hope you're paid for this, but you should consider another less intrusive captcha for us.

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#1
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3 Reply
Re:MR550 has no Internet for several minutes despite all connected
2 weeks ago

I thought that TP-Link provides some support. 

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#2
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Re:MR550 has no Internet for several minutes despite all connected
2 weeks ago - last edited 2 weeks ago

  @Djik 

Hi, welcome to the community.

It is recommended to change the "PDP type" to "IPV4 only" to see whether it helps.

May I know how long you had the router? Did the issue start recently?

It is also suggested to contact the local technical support for further assistance:https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Thank you very much.

Best regards.

 

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#3
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Re:MR550 has no Internet for several minutes despite all connected
2 weeks ago

  @David-TP  Oh I have tried all the settings possible on this page, manual, auto, IPv4 (my operator only does IPv4 anyway). 

 

I just bought the modem, used.  Unfortunately I don't have another operator SIM card to test (the others are bad in my area). 

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#4
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