Hello @djs88 ,

Welcome to our community.

Is it your first time setting up an OpenVPN client? If not, here are some steps that may help:
1. Reconfigure the VPN Client: 
   • Go to Advanced > VPN Client;
   • Delete the existing VPN Client profile if present;
   • Set up the OpenVPN Client again with your provider's configuration file (.ovpn), username, and password.
2. Review troubleshooting resources: Please review VPN Client on Wi-Fi Router Is Not Working
3. Test the configuration file: Make sure your .ovpn configuration file works properly by testing it on a computer first before importing it to the router.

Hello @broak ,

Thanks for your feedback.

Your hardware version differs from djs88's, separate analysis and follow-up are required.

We've noticed this update has brought some changes, and we hope to identify the cause and fix it as soon as possible. We will definitely take your case very seriously and prioritize it. I believe that if we work together to troubleshoot, we will find a solution quickly.

We recommend sending an email to forumsupport.usa@tp-link.com  with the following information:

Subject: [Forum Escalation][ID 857614] Archer BE230-v2-1.3.1 OpenVPN client stops working after firmware update

Forum Nickname: broak

Thread URL: https://community.tp-link.com/en/home/forum/topic/857614?replyId=1673062

Model&Version: Archer BE230-v2-1.3.1

Description: 

1. OpenVPN client stops working after firmware update

2. Different OpenVPN configuration files were tested on the router to connect to different VPN servers, but none of them worked.

3. The same files worked on other devices.

4. WireGuard on the router can be connected to the same servers, and they all worked normally.

Any Other Relevant Information:

1. Please help collect the system logs and backups files of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

2. Please be sure the .opvn file for OpenVPN is included when emailing to support.

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.

Hi @djs88 ,

Thanks for getting back to us.

Please collect the .opvn file, system logs, and backup files of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.

Hello @broak 

Your hardware version should be v2, right? This hardware version shouldn't have firmware 1.2.5.

Also, could you confirm if the OpenVPN client worked correctly before updating to 1.3.1?

broak wrote

  @djs88 @Joseph-TP 

 

I confirmed that OpenVPN on BE230 firmware 1.3.1 is broken. Tp-link should acknowledge and issue a fix. 

 

-  3 OpenVPN profiles to 3 different VPN servers: all work on other devices, but break on Tp-link. 

 

- I used wireguard on the Tp-link to the same 3 servers, and they work. 

 

(I could not stay on wireguard. NordVPN dedicated IP only support 1 active wireguard client, while the shared IP supports 10. I wanted to reserve the wireguard for a mobile client and use OpenVPN on the router) 

 

It should be super easy to fix this ancient tech but Tp-link hasn't fixed it for months, from firmware 1.2.5 to 1.3.1. I plan to return the router to Amazon and leave a review.