VPN Client is not working

VPN Client is not working
VPN Client is not working
2021-07-14 06:41:11 - last edited 2022-06-23 06:38:15
This Article Applies to:
All the Wi-Fi Routers that support VPN Client, such as Archer AX20, Archer AX21, Archer AX90, etc.

Issue Description/Phenomenon:
The Wi-Fi Routers that are being discussed here are the models support VPN Client, which allows users to connect to a VPN server without the need to install VPN software on each device. If you are unable to connect to a VPN server when trying to configure the VPN client on the TP-Link router, this article provides some suggestions that may help you out.

Troubleshooting Suggestions & Solution:

Step 1 
Ensure you can successfully connect to the VPN server using a VPN client software like OpenVPN Connect on the local PC/Smartphone. This can ensure the opvn file is configured and exported correctly.

Step 2
If step 1 is confirmed good, but it still fails to connect to the VPN server when uploading the opvn file into the TP-Link router, be sure the router's firmware is up-to-date. You can check for the updates on the Tether app or on router web GUI, or you can download it from the local official website then install it manually.

Step 3
If still fails, please check the size of the VPN configuration profile you are trying to upload to the router, how large that file is. You may download and install the Notepad+ application to delete the useless comment in the profile if that is too large, then try uploading it into the router again.

Step 4
It's also suggested to try TCP protocol on the VPN server if it's currently using UDP, then save the file and upload it into the TP-Link router to check if that works.

If the VPN connection still fails, please email support.forum@tp-link.com with the subject [Forum ID 270268] VPN Client is not working, or leave a comment below. In either case, be sure to provide the following information:
1. What kind of VPN server you are connecting to?
2. What kind of VPN type you are choosing on the TP-Link router, OpenVPN, or PPTP VPN?
3. What kind of VPN Client software you were using on the local PC or phone when it is connecting fine?
4. Which step did you stuck in, any error message or screenshot?
5. Be sure the opvn file is included when emailing to support.

Related Articles:
If you are not familiar with the VPN Client configuration on the TP-Link router, visit How Do I Use VPN Client to Access a Remote VPN Server.
If you want to check which model supports VPN Client, visit Routers supporting VPN Client.

 

 

-------------------------------------------------

Have other off-topic issues to report? 
Welcome to > Start a New Thread < and elaborate on the issue for assistance.
  4      
  4      
#1
Options
95 Reply
Re:[Troubleshooting] VPN Client is not working
2021-07-16 06:07:44

@Kevin_Z 

 

hi,

my router ax20 v1.2 firware updates to  1.3.1 Build 20210521 rel.72481(5553)

 

Still It can not connect to vpn server

 

please check

 

thank you

  0  
  0  
#2
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-16 06:28:32

@rssothy 

 

You can try the beta firmware we provided on the OP if the issue is the same. 

 

Provide the information we need if the beta firmware still doesn't solve it. 

  0  
  0  
#3
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-16 06:30:45
hi beta is older than 1.3.1 beta is 1.3.0
  0  
  0  
#4
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-16 06:47:23

@Kevin_Z 

 

hi,

 

Thank you with this beta vpn client connecting

 

thank you

  3  
  3  
#5
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-16 07:06:06

@Kevin_Z 

 

hi

 

can you add wireguard client too

 

thank you

  1  
  1  
#6
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-16 08:37:07

@Kevin_Z 

Can you say:

Will there appear VPN client on ax11000 too?

And add myself to the wireguard waiting list

  1  
  1  
#7
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-17 19:34:35

@Kevin_Z 

Is there a beta download for the AX21?  One that is in a zip file that fan be processed on a Mac?

 

  0  
  0  
#9
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-17 22:26:37

@LJK57 

Hi,

You need to extract the zip file and upgrade the router

  0  
  0  
#10
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-17 23:43:44

@rssothy 

Thanks for the reply ... I was actually asking if there was a file for the AX21 (not the AX20).  Also, if that file is in a format that can be unzipped on a Mac...

 

The link above appears to be specifically for the AX20 ... 

rssothy wrote

@LJK57 

Hi,

You need to extract the zip file and upgrade the router

 

  0  
  0  
#11
Options
Re:[Troubleshooting] VPN Client is not working
2021-07-19 11:07:04

@LJK57 

 

Hi, have you confirmed Step 1 and 2 already, and still cannot connect to the VPN server? If that is the case, please confirm the below:

1. What kind of VPN type you are using, OpenVPN or PPTP VPN?

2. What kind of  VPN Client software you were using on the local PC or phone?

3. Which step did you stuck in, any error message or screenshot?

  0  
  0  
#12
Options

Information

Helpful: 4

Views: 12088

Replies: 104

Related Articles