Only able to use Deco app via wifi, can't connect when I'm away from home
Suddenly out of the blue the system is not accessible from out of home. The last year I eksperience a unit going dead, now this no access.... i begin to think if the product is not build to last, it is import in my soho and people is relaying on things to work, now this. Yes, log in out done, all is normal, no changes on the network firewall and so on. Any idea? Thanks....
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Hi, welcome to the community.
How about the LED status on the Deco X50-POE? Is it solid green?
Did you set Deco into "Wireless router" or "Access Point" mode?
Have you tried to power restart the Deco units once to see whether it helps?
After rebooting the Deco system, if the issue continues, please contact the local technical support for further assistance:
https://www.tp-link.com/nordic/support/contact-technical-support/#E-mail-Support
Please also add the forum link:https://community.tp-link.com/en/home/forum/topic/857626
as well as the MAC address of the main Deco X50-PoE.
Thank you very much.
Best regards.
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Hi, welcome to the community.
How about the LED status on the Deco X50-POE? Is it solid green?
Did you set Deco into "Wireless router" or "Access Point" mode?
Have you tried to power restart the Deco units once to see whether it helps?
After rebooting the Deco system, if the issue continues, please contact the local technical support for further assistance:
https://www.tp-link.com/nordic/support/contact-technical-support/#E-mail-Support
Please also add the forum link:https://community.tp-link.com/en/home/forum/topic/857626
as well as the MAC address of the main Deco X50-PoE.
Thank you very much.
Best regards.
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- Report Inappropriate Content
A brand new beta was just released for the Deco X50-PoE that you may be able to install/test. The beta is for the following Deco models/hardware versions.
Deco X50/X55/X3000 V3.0
Deco X55 Pro/X50 Pro V1.0
Deco X50-PoE/HB6300-PoE V2.0
This FAQ will go over how to find the hardware verson of your Deco X50-PoE please make sure your Deco is running hardware version 2.0 before trying this beta firmware
You can find the link to the thread with the beta firmware below.
Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More!
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