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wired backhaul troubleshooting and support

wired backhaul troubleshooting and support

wired backhaul troubleshooting and support
wired backhaul troubleshooting and support
2 weeks ago
Tags: #Deco Ethernet Backhaul
Model: Deco BE63  
Hardware Version: V2
Firmware Version: 1.2.10 2025 1229. Hardware V2.60

Recently purchased DECO BE 63 3 units and then setup my mesh network. Wired backhaul still not working despite changing Ethernet cords and rearranging units. BEWARE the chatbot on TP-link. It will direct you to JustAnswer. DO NOT USE. Internet search will show why with a simple search. 

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If anyone can provide suggestions to get wired backhaul working, it would be greatly appreciated. 

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#1
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7 Reply
Re:wired backhaul troubleshooting and support
2 weeks ago

  @avantyard 

Hi, welcome to the community.

I think you might be offered the wrong chatbot entry by Google Search. There is no way for the Official TP-Link chatbot to direct users to JustAnswer.

It would be very helpful if you could share more details about the Chatbot you're using so that we can check further.

 

Back to the Ethernet Backhaul, do you use any network switch for the Ethernet Backhaul? Can you share some screenshots of the current network layout, such as:

Main Deco BE63---network switch---satellite BE63#1

                                                    \----satellite BE63#2

If there is a switch, can I have the model number of the switch?

 

Wait for your reply.

Best regards.

 

 

 

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#2
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Re:wired backhaul troubleshooting and support
a week ago

Mesh overview  @David-TP 

 

Hello. Apologies for delayed response as I do not check this regularly. I am trying to recall where the chat was establish. It is possible I followed a improper link.

 

As to the backhaul. I have a TP links with wired after the modem and main Deco unit. It is a Tp link  TL-SG108S 8 port

attached is overview of my mesh system

 

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#3
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Re:wired backhaul troubleshooting and support
a week ago

  @avantyard 

Hi, thank you very much for the update.

avantyard wrote

   @David-TP 

 As to the backhaul. I have a TP Link switch wired after the modem and the main Deco unit. It is a Tp link  TL-SG108S 8-port

attached is overview of my mesh system

 

So the actual network structure is like:

ISP modem---main Deco BE63(living room)---TL-SG108S---satellite#1(kitchen BE63)

                                                                                           \---satellite#2(Study room BE63)

Are the Ethernet cables in different rooms connected via the wall jack, rather than running long cables directly from the switch to each satellite BE65？

 

If possible, could you please help me run a simple test:

  • Temporarily put the Kitchen Deco BE63 next to the main Deco BE63 and connect via a short cable.
  • Test whether the Kitchen satellite could establish Ethernet Backhaul with the main Deco.

 

Besides, there is a new 1.3.0 beta firmware for Deco BE63 that is open for testing in the forum:

Deco BE65/BE63/BE11000_V2_1.3.0 Added DoH & DoT, Speed Limit and Internet Backup

It is also recommended to test whether this beta version helps.

 

Thanks a lot.

Best regards.

 

                                                                                 

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#4
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Re:wired backhaul troubleshooting and support
a week ago

  @David-TP 

The main living room and study room are wired via Ethernet cat 6 within the walls. I have already brought the study unit next to the main and used a new shorter Ethernet cable to test wired connectivity. The unit still connects only wirelessly. Yes you have the setup correct.

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#5
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Re:wired backhaul troubleshooting and support
a week ago

  @avantyard 

Hi, thank you very much for the quick reply.

Could you please send an email to support.forum@tp-link.com so that I can forward your case to the senior engineer for further assistance?

Please add the forum ID #859964 to the subject. Thank you in advance.

Wait for your reply.

Best regards.

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#6
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Re:wired backhaul troubleshooting and support
Wednesday

  @David-TP 

I have just sent an email as directed. Looking forward to the additional assistance.

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#7
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Re:wired backhaul troubleshooting and support
Thursday

  @avantyard 

Thank you very much for the update.

The email has been received, and I've escalated the case to the senior engineer for further assistance.

Please check the email later for more suggestions.

Best regards.

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#8
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Helpful: 1

Views: 269

Replies: 7

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Deco Ethernet Backhaul
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