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My sky box drops the connection to my network all the time

14 hours ago - last edited 6 hours ago

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Registered: 2026-03-17

My sky box drops the connection to my network all the time

14 hours ago - last edited 6 hours ago

Model: Deco E4

Hardware Version: V1

Firmware Version:

I have to connect my sky box to the network up to 20 times a day it's driving me mad!! Any help app

1 Reply

an hour ago

Posts: 18006

Helpful: 2657

Solutions: 3140

Stories: 9

Registered: 2020-04-14

Re:My sky box drops the connection to my network all the time

an hour ago

Hi, welcome to the community.

Can I have the current firmware version on the Deco E4?

Is the Sky Q box connected to Deco by WiFi or an Ethernet cable?

Usually, it is suggested to connect the Sky Q box to the nearby Deco via an Ethernet cable:

Thank you very much.

Best regards.