m5 units showing offline, but are working

m5 units showing offline, but are working

m5 units showing offline, but are working
m5 units showing offline, but are working
Yesterday - last edited 16 hours ago
Model: Deco M5  
Hardware Version: V3
Firmware Version: 37570

8 of the 9 units are showing offline on the App, but are green on the unit and functional. App seems to not provide the functionality of the units as it did for 18 or so months. Units are not placed to far from each other and signal strength is good.

 

I am getting some very good speeds also around 850mb - 900 Down and the same up.

 

A couple of times it has returned to its former state on the App but soon reverts back to the offline status, I have tried all of the obvious as I work for a Global IT company.

Support seemed to think this was very complex and have further reached out to their Techs.

 

Any ideas would be wecolme

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Re:m5 units showing offline, but are working
14 hours ago

  @Jason1966 

Hi, welcome to the community.

Could you please test whether the beta firmware here helps:

https://community.tp-link.com/en/home/forum/topic/843896

Best regards.

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