@Aussie_Pete 

Some common but useful tips to help improve your product experience:

• Make sure your device firmware is up to date.
• Ensure you’re using the latest version of the app.
• Keep your phone running smoothly. Try restarting it or closing apps that use a lot of memory, such as games.

Have you tried viewing the camera from another phone? If so, are you seeing the same issue?

If the problem occurs across different devices (especially helpful if you can compare between Android and iOS), please reach out to our support team with the details so they can help investigate further. Contact Technical Support

Including the following information in your email will be helpful for the investigation:

1. A screen recording clearly showing the problem.
2. The model and system version of the phone you used to test.
3. An app log captured after reproducing the issue. How to get the log of Tapo app