Hello @Toriga ,

Welcome to our community.

Here are some Troubleshooting steps that may help:

1. Try Default Mode instead of Ultra Secure Mode: In Advanced > Network > Internet > DoH/DoT section, if you're using "Ultra Secure Mode", try switching to "Default Mode". In Default Mode, the router will use your specified secure DNS servers first, but if these are unavailable, it will fall back to the default DNS server. 

2. Temporarily disable DoH/DoT: To verify this is causing the TP-Link ID connection issue, temporarily set the DoH/DoT option to "None" and check if the router can connect to TP-Link ID and shows online in Network Map.

3. Verify DNS server addresses:
   • For DoT, make sure you're using the correct server name format (e.g., "dns.quad9.net" or "dns.nextdns.io" with your configuration ID)
   • For DoH, verify the complete URL format (e.g., "https://dns.quad9.net/dns-query")

Hi @Toriga 

Is there any update for your case? 

To help you efficiently, I've forwarded your case to the TP-Link support engineers, who will reach out to you using your registered email address later. Please keep an eye on your email inbox for follow-up.

Best Regards.

Joseph-TP wrote

Hello @Toriga ,

Welcome to our community.

 

Here are some Troubleshooting steps that may help:

1. Try Default Mode instead of Ultra Secure Mode: In Advanced > Network > Internet > DoH/DoT section, if you're using "Ultra Secure Mode", try switching to "Default Mode". In Default Mode, the router will use your specified secure DNS servers first, but if these are unavailable, it will fall back to the default DNS server. 

2. Temporarily disable DoH/DoT: To verify this is causing the TP-Link ID connection issue, temporarily set the DoH/DoT option to "None" and check if the router can connect to TP-Link ID and shows online in Network Map.

3. Verify DNS server addresses:
   • For DoT, make sure you're using the correct server name format (e.g., "dns.quad9.net" or "dns.nextdns.io" with your configuration ID)
   • For DoH, verify the complete URL format (e.g., "https://dns.quad9.net/dns-query")

Hello @Toriga ,

May I know if you've been keeping in touch with the engineers? Please feel free to share any updates here!

Hello @Toriga ,

We note that your previous case was escalated to the engineering team and that you should have received a beta firmware to fix this unexpected behavior—is that correct? Is there any progress you can share?

Hello  @LokiLatency 

Thank you for sharing your feedback with us; we fully understand your concerns regarding the current firmware issues on the GE800 router.

We would like to clarify a few points regarding the issues mentioned in your post:

First, the content marked as "Recommended Solution" in some forum posts usually consists of suggestions—verified by other users through practical experience—that can alleviate or resolve certain issues; they are not official, final fixes. We understand that these may not fully resolve the specific problems every user encounters, but we hope these interim suggestions help improve the experience for some users while they await the official update.

Regarding the issues you have encountered, please feel free to share the specific details with us at any time, or email them directly to forumsupport.usa@tp-link.com. The relevant departments will continue to collect this information and relay it to the technical team.

Second, regarding the progress of firmware updates: while we are not the engineering team directly responsible for development and cannot provide an exact timeline immediately, we are actively compiling user feedback from various channels (including the potential new issues you mentioned arising after updates). We have repeatedly reported these matters to the relevant departments for priority investigation and resolution. The release of an official firmware version requires a comprehensive development, testing, and validation process to ensure stability and compatibility, which inevitably takes time. Please be assured that the relevant teams are working hard on this and are not ignoring user feedback.

We greatly value users like you who provide detailed feedback; every specific detail you share (such as the actions taken when an issue occurred or specific error messages) helps us pinpoint the root cause more accurately. If you are willing to provide further details, we will include them in our follow-up list.

We will continue to push for progress and share updates with everyone as soon as public information becomes available. Thank you again for your patience and support. Please let us know if you have any further questions or require assistance.

Hello @Toriga ,

Your case ID is TKID260425743. Please check the reply from the engineer.