Tapo camera has been working fine. We now have a new EE router. I have tried to connect putting in the new router password but it says that it doesn't recognise password.
I have rebooted taps camera, uninstall app and tried again many times.
Camera is flashing red and green.
Hello,
Welcome to the community, and thank you for explaining the situation with your Tapo C410 after switching to a new EE router.
Since the camera is currently flashing red and green, it is in setup (pairing) mode. If the camera does not accept the new Wi‑Fi password, this is often related to router settings or Wi‑Fi compatibility rather than the camera itself.
We kindly recommend following the official troubleshooting guidance for connecting a Tapo camera to a new router, which walks through the key checks step by step: Fail to configure Tapo Camera
If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps: Contact Technical Support
Best Regards.
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