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Tapo Smart Camera

New WiFi password not being recognised

New WiFi password not being recognised

New WiFi password not being recognised
New WiFi password not being recognised
2026-04-14 10:08:07 - last edited 2026-05-07 01:30:51
Tags: #Device Connectivity
Model: Tapo C410  
Hardware Version:
Firmware Version:

Tapo camera has been working fine. We now have a new EE router.  I have tried to connect putting in the new router password but it says that it doesn't recognise password. 

I have rebooted taps camera, uninstall app and tried again many times.

Camera is flashing red and green. 

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Re:New WiFi password not being recognised -Solution
2026-04-15 07:50:17 - last edited 2026-05-07 01:30:51

  @Harmony103 

Hello,

Welcome to the community, and thank you for explaining the situation with your Tapo C410 after switching to a new EE router.

 

Since the camera is currently flashing red and green, it is in setup (pairing) mode. If the camera does not accept the new Wi‑Fi password, this is often related to router settings or Wi‑Fi compatibility rather than the camera itself.

We kindly recommend following the official troubleshooting guidance for connecting a Tapo camera to a new router, which walks through the key checks step by step: Fail to configure Tapo Camera

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps: Contact Technical Support

Best Regards.

 

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Re:New WiFi password not being recognised -Solution
2026-04-15 07:50:17 - last edited 2026-05-07 01:30:51

  @Harmony103 

Hello,

Welcome to the community, and thank you for explaining the situation with your Tapo C410 after switching to a new EE router.

 

Since the camera is currently flashing red and green, it is in setup (pairing) mode. If the camera does not accept the new Wi‑Fi password, this is often related to router settings or Wi‑Fi compatibility rather than the camera itself.

We kindly recommend following the official troubleshooting guidance for connecting a Tapo camera to a new router, which walks through the key checks step by step: Fail to configure Tapo Camera

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps: Contact Technical Support

Best Regards.

 

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Device Connectivity