Hi
Recently I have started experiencing problem of refreshing application repeatedly just to login to my router
it gets worse especially when I am away from home.
I never had this issue. It started after upgrade to the latest firmware.
Pls help.
regards
dr shah
Hello@Drskhan ,
Please try the following troubleshooting steps:
1. Ensure your mobile device (phone or tablet) is connected to the router's main Wi-Fi network, not the guest network or other networks.
2. Turn off any VPN applications and disable mobile/cellular data on your mobile device.
3. For iOS devices, enable "Local Network Access" for the Tether App (go to Settings > Privacy & Security > Local Network > Find Tether > enable Local Network Access).
4. Reboot the TP-Link router.
5. Force close the Tether App and reopen it.
Please send the screenshots with the error message if you have encountered.
Please check it didn't help
It will eventually login after 2-3 refresh attempts.
It becomes further complicated when I am away from home.
I never had such issues before firmware upgrade.
Hello @Drskhan ,
Thank you for your feedback. It seems you encountered the challenge of logging into the router via the app only after updating to firmware 1.2.3.
If possible, please downgrade to 1.2.2 and compare the login performance. Archer BE550(EU)_V1_1.2.2 Build 20251209
The tech team is aware of your situation and may need your help in collecting app logs for both firmware 1.2.3 and 1.2.2. They will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.
Thank you I am sorry couldn't spare time remained busy with hospital work
will do at this weekend
Hi @Drskhan
No worry, please contact us when you have time.
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