1.4.0 Build 20241212 breaks push notifications for new devices
The latest firmware for the Deco x60(US) v3.0 breaks push notifications from new devices connected to the network.
Device: Deco X60(US) v3.0
Firmware version: Deco X60(US)_V3_1.4.0 Build 20241212
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Hi, welcome to the community.
If you can't receive push notifications on your phone when a new device is connected after updating the Deco's firmware, please confirm the following information.
1. Please refer to the instructions below to check if your "New Device Alerts" is configured correctly.
How to configure the Connection Alerts feature on the Deco app
2. On the Deco app > Network page, please tap the Message icon at the top right corner, then check if you can see a notification here when a new device is connected to Deco.
3. If the notification appears in the Message but not your phone, please check if your phone has enabled notification permissions for the Deco app.
Best Regards
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HI @Solla-topee
I followed the steps mentioned in the provided link, but I'm still not receiving push notifications for new devices. If I open the app and go to Messages, the notification appears.
I tried configuring push notifications for a known device, and these work correctly and appear in my push notifications.
I tried restoring the firmware to version 1.3.0 Build 20240830, and push notifications work in this version.
I also tried a beta version posted in another thread, but push notifications for new devices don't work there either.
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Hi,
For the reported phenomenon, please refer to the steps below for further analysis.
1. Update the Deco's firmware to the latest version (v1.4.0).
2. Try to reproduce the reported phenomenon. Then follow the instructions below to send us the Deco app log.
How to collect the system log of the Deco app
3. After that, please attach your reference number (such as email TKIDXXX) to this thread so we can find your log file, or let us know if you have sent us the log file.
Best Regards
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Hi @Solla-topee
I've attached the ticket identifier TKID260446780
I've also noticed that the network sometimes becomes unstable. This is particularly noticeable with the Tapo C325WB and C320WS cameras, as the live video freezes or stops completely, even when a very good signal strength between -36 and -40 RSSI is recorded.
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Hi,
Regarding the notification issue, I have escalated the case to the tech team, and they will contact you via email to assist you further. Please wait patiently.
If the two Tapo cameras are online in the Tapo app, but you can't stream the live video smoothly, it's recommended to start a new thread here for assistance.
Best Regards
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