The APP keeps telling me to format my SD card. Did that many many times. Formated and repaired it on my laptop. Changed SD card 5 times with no success
bought a new one the camera doesn't see the new one.
Restarted and reset the camera but not any better.
?????
Hi,
Usually, you can refer to the following instructions to troubleshoot if you fail to format your microSD card.
How to Fix Tapo or Kasa Camera and Doorbell SD Card Not Formatting or Being Recognized
If the same phenomenon persists, please check whether your microSD card is on the compatibility list. If not, we suggest purchasing a microSD card from the compatibility list and inserting it into the camera to store video.
If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.
Best Regards,
Hi,
Usually, you can refer to the following instructions to troubleshoot if you fail to format your microSD card.
How to Fix Tapo or Kasa Camera and Doorbell SD Card Not Formatting or Being Recognized
If the same phenomenon persists, please check whether your microSD card is on the compatibility list. If not, we suggest purchasing a microSD card from the compatibility list and inserting it into the camera to store video.
If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.
Best Regards,
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