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BE65, no internet after latest firmware.

BE65, no internet after latest firmware.

BE65, no internet after latest firmware.
BE65, no internet after latest firmware.
Yesterday
Tags: #Network Connectivity #Firmware Update
Model: Deco BE65  
Hardware Version: V2
Firmware Version: Deco BE65(EU)_V2_1.3.2 Build 26040912

Today I upgraded my BE65 to the latest firmware version. This is the primary Deco in my network.  After the upgrade my internet connection was lost. It connected occasionally, but it was far from stable. I restarted the network, restarted the Deco, but no positive result. After switching the internet connection to another Deco, all was stable and no issues.

The BE65 joined the network fine as secondary device, but not as the internet gateway. What can be the problem? Are there known issues regarding the latest firmware?

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3 Reply
Re:BE65, no internet after latest firmware.
Yesterday

  @RobbertHof 

Hi, 
There is no known issue regarding the latest firmware (v1.3.2) of the Deco BE65 V2. In your situation, if you'd like to perform troubleshooting, please provide the following information.

 

  1. You can try to disconnect the main Deco from the modem, factory reset the Deco BE65 with the firmware v1.3.2 installed, connect it to the modem directly, and create a new Deco network for it.
      How to Create Multiple TP-Link Deco Networks in the Deco App
 

  2. After the Deco is configured successfully, please test if it provides a stable connection. If so, try resetting the other Deco nodes and add them to the new Deco network. If not, please confirm:
     a. What's the LED status on the main Deco when the issue occurs?
     b. Is the problem that the client device connected to the new Deco network but has no internet?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#2
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Re:BE65, no internet after latest firmware.
11 hours ago

  @Solla-topee 

I also had trouble with this update. My local network stopped working, and I had to set it up from scratch. But even so, out of the three Deco BE65 units I have, only two are working. They’re all connected via Ethernet cable. The faulty Deco shows a green light, but no device connected to it can access the internet, and the ping to the gateway is intermittent.

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Re:BE65, no internet after latest firmware.
17 minutes ago

  @jvrss 

Hi, 
Please provide the following information for further analysis.


  1. Please describe your network diagram. For example, is your network diagram "internet--main deco--satellite deco 1--satellite deco 2," and is the problematic one satellite deco 2? Or is there a switch behind the main Deco, and the two satellite Deco nodes connect to the switch? What's the model number of the switch?
  
  2. When a client device is connected to the problematic Deco, does it have an IP address but no internet connection? Does a wired PC have the same problem when connected to the problematic Deco?
  
  3. Do the Deco nodes work in Router or AP mode?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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Network Connectivity Firmware Update