Ordoin

Ordoin

Ordoin
Ordoin
Yesterday
Tags: #Firmware #Alarma
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.3.1

Hi, I have a Tapo C225 that recently updated its firmware to version 1.3.1. Since then, I am experiencing the following issue (which never happened with the previous firmware version):

I have configured the camera to only detect people and set the alarm to trigger exclusively with person detection. When I turn on the alarm for the first time, the system works perfectly, sounding the alert only when it detects a person. However, if I turn the alarm off and then turn it back on, from that exact moment onwards, every time I re-enable the alarm, it immediately starts sounding as if it detected someone, even though the room is completely empty. It is as if it gets stuck somehow and falls into a continuous loop of ringing as soon as the alarm is activated.

I have already tried performing a factory reset, rebooting the camera, and reinstalling the app... but nothing has worked. Any ideas?

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Re:Ordoin
Yesterday

  @Ordoin 

Hello,

Thank you for reporting this issue with your Tapo C225 after the firmware update to version 1.3.1. At this time, we have not received similar feedback from other users regarding this specific problem.

To better assist you, we will have a dedicated specialist reach out to you via email to gather further details and investigate the issue more thoroughly. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email, or you cannot access it, please send me your contact email through private message.

 

Best Regards,

 

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