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Deco BE65Pro rebooting after firmware upgrade

Deco BE65Pro rebooting after firmware upgrade

Deco BE65Pro rebooting after firmware upgrade
Deco BE65Pro rebooting after firmware upgrade
a week ago
Tags: #Firmware Update
Model: Deco BE65 Pro  
Hardware Version:
Firmware Version: 1.3.1

Hi,

My Deco BE65Pro is my main node. Got an update notification to firmware 1.3.1. After updating, it restarts every 8-10 minutes. I can see a spike in cpu usage to 100% right before it reboots. I've tried setting into recovery mode to see if i can downgrade but it fails, flashes green very quickly and goes to solid red. The only "current fix" is to turn off 4 satellite deco units - by doing this, the main node no longer reaches a 100% cpu spike and doesn't reboot. Doesn't seem to matter which 4 satellites I turn off. Is anyone having similar issues after the 1.3.1 update?

Thanks!

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8 Reply
Re:Deco BE65Pro rebooting after firmware upgrade
a week ago

  @rjtc 

Hi,
Please ensure your Deco is powered by the original power adapter and cord that came with the Deco from the package.

 

If the same phenomenon persists, please confirm the following information.
  1. How many Deco nodes do you have in the Deco network? Please go to the Deco app > Network tab, tap a Deco, and send us the screenshots of the Show Map and Show List pages.
  2. How many client devices are connected to the Deco network?
  3. Are the satellite Deco nodes model number Deco BE65 Pro? If not, please provide the Deco nodes' model numbers, hardware versions, and firmware versions.

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#2
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Re:Deco BE65Pro rebooting after firmware upgrade
a week ago

  @Solla-topee 

 

Hi,

The Deco BE65 Pro is connected using all original accessories. I

I have 11 satellites, average of 30-40 clients connected. 2 Deco x50 (on 1.8.0), remaining are Deco XE75 (some on 1.3.0, some on 1.3.1). All of them are updated to the latest version. Below is the screenshot of the network.

 

Just to reiterate, all was working absolutely fine before the main node BE65 Pro got upgraded to 1.3.1 via the app.

 

Thanks

 

 

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#3
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Re:Deco BE65Pro rebooting after firmware upgrade
a week ago

  @rjtc 

Hi,
Please log in to the main Deco's Web UI, then go to Advanced > System > Firmware Upgrade page, tap Check for Update, and send us a screenshot of the page showing all Deco's hardware and firmware versions.

 

Please try to reproduce the reported phenomenon and follow the instructions below to send us the Deco app log. Then reply to us once you have sent the log file.
How to Get and Send Deco App Log to TP-Link Support

Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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Re:Deco BE65Pro rebooting after firmware upgrade
Monday

  @rjtc 

 

Aqui estou exatamente com o mesmo problema. Atualizei meu BE65 pro para a última versão (1.3.1) e desde então ele reinicia a cada 10 minutos. 

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#5
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Re:Deco BE65Pro rebooting after firmware upgrade
Monday

  @Solla-topee 

 

Hi,

 

Screenshots of the Deco units.

I sent the logs via the Deco App and got a ticket number.

 

Thanks

 

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Re:Deco BE65Pro rebooting after firmware upgrade
Monday

  @rjtc Acabei de resolver o problema promovendo o BE65 como nó principal e deixando o BE65 Pro como secundário. É algum bug mesmo de firmware do Be65 Pro

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Re:Deco BE65Pro rebooting after firmware upgrade
Monday
Yes, thanks for the tip! The problem is that I need the BE65 Pro to be the main due to the 5Gbps port
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#8
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Re:Deco BE65Pro rebooting after firmware upgrade
Tuesday

  @rjtc 

Hi,
Your case (TKID260631272) has been escalated to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#9
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Tags

Firmware Update