@avermaria 

Hi,

Thank you for reaching out regarding your Tapo C225. If your camera shows offline on the APP, please refer to this troubleshooting guide: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide

For questions and support related to warranty status, eligibility, or device replacement, please contact your local TP-Link support team directly. As a global community forum, we do not have access to the systems or regional policies required to process warranty inquiries or arrange repairs.
Your local support team will be able to verify your device’s details and provide you with the appropriate assistance based on your specific situation and location.

We appreciate your understanding and hope your issue is resolved quickly through the official support channel.