Troubleshooting How to set up Port Forwarding on the Deco app
Port Forwarding is used to make a device or service in your home network accessible to computers on the internet. Typical applications include allowing remote management to security cameras within the local network, permitting access to HTTP, FTP and other local servers, etc..
Detailed instruction about How to setup:How to set up Port Forwarding feature on the Deco
If you have any issues about port forwarding or the opened ports are still closed, the following suggestions will provide you with some guidance.
1. Failed to configure port forwarding.
- The device is not on the “Select from Device” list.
Please check whether the server is used a static IP address. If yes, please change it to DHCP
Most of the time, Devices, such as NAS, NVR, Virtual Box, and PI-Hole are usually set up with static IP addresses, instead of DHCP, if you do not use to use DHCP, this link would provide a workaround.
Forward port to missing device
- Some error messages pop out during the configuration.
The troubleshooting depends on the error code and please comment below with a screenshot of your error message.
2. Port forwarding is set up correctly, but ports aren't open.
- First, please check whether you have a public IP address under Deco APP>More>Advanced>IPV4.
If this IP is a private address, you might have a double NAT issue and the port is blocked by the ISP gateway.
The available solutions are:
1. Set up Deco as an access point under Deco APP>More>Advanced>Operation mode;
2. Open the same port for Deco on the ISP gateway.
- Check the firewall settings on the server.
Windows firewall will block the connection from the different subnet, and it will divide the difference according to the network location you have chosen.
Please refer to this link to check whether you have a public IPV4 address and the LAN server is on the Public network profile:
https://www.tp-link.com/en/support/faq/785/
If the IPV4 IP is a public IP address, the configuration has no obvious mistakes, your case needs to be under further analysis, please comment below with the following details:
1.Please make sure UPNP disabled under Deco APP>More>Advanced.
2. Which ports did you wish to open? For which local devices?
3. Are you able to access this server via the same port on a local client?
4. How did you find out the port is still closed?
---If you have enabled TP-Link DDNS, except testing via the DDNS, please also test whether the server is accessible remotely via WAN IP address.
We do need more cases to complete the troubleshooting guides and please let me know which one is quite similar to your case, and if any of the suggestions works.
Thank you very much.
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I solved my problem.
Deco still cant find VM ip address when using WiFi.
Still not sure why.
But i bought a usb-Ethernet adapter and plugged my laptop in to my router and now my deco can se the VM ip address.
If you get this problem to:
I still had a problem with port forwarding not working even though i could se the VM ip address.
But i had an old router working as a modem and the Deco as a router.
I had to port forward both of them.
Sorry for bad English.
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3 years later, and no fix. Ridiculous. Returning my X60 because of this huge flaw. Either need to accurately show ALL devices on the network, or allow manual IP to be entered.
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Hi.
I'm surprised that there is nobody from TPlink to comment on this.
What is the point for everybody to share the same problem if TPlink doesn't steup and take position?
Regards.
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Hi, thank you very much for your concern about this case.
We already have the plan to be able to add a device manually for the port forwarding on the later firmware upgrade.
For detailed information, please keep attention to the local official website;
Thanks a lot.
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@TP-Link Finally... TP-Link is going to do something after these while...
Anyway I had to buy a regular router as replacement to the main node to settle the raised issue.
Hopefully your firmware upgrade will resolve this issue troubling many others.
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@TP-Link Do you have an ETA on this new firmware upgrade?
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@anipperess I am running into the same problem and working in the IT realm I cannot have a product that does not allow this. We can find the IP via ping but not in the app this is ridiculous.
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Same problem here, this is crazy, such a basic feature missing taking so long to add. All of this because trying to be extra fancy when we do not need to.
Same problem in the menu on reserving an IP based on MAC!!!!!!!!!!!!!!!!!!!!!!!!
I have to return this hardware because of the crap firmware!!!!
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@TP-Link Deco I'm not able to open a port, I have tried the following steps: https://www.tp-link.com/us/support/faq/1797/ but when I check if the port is open it says is closed. I really need to open it, because it's for surveillance IP camera.
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