Troubleshooting How to set up Port Forwarding on the Deco app
Port Forwarding is used to make a device or service in your home network accessible to computers on the internet. Typical applications include allowing remote management to security cameras within the local network, permitting access to HTTP, FTP and other local servers, etc..
Detailed instruction about How to setup:How to set up Port Forwarding feature on the Deco
If you have any issues about port forwarding or the opened ports are still closed, the following suggestions will provide you with some guidance.
1. Failed to configure port forwarding.
- The device is not on the “Select from Device” list.
Please check whether the server is used a static IP address. If yes, please change it to DHCP
Most of the time, Devices, such as NAS, NVR, Virtual Box, and PI-Hole are usually set up with static IP addresses, instead of DHCP, if you do not use to use DHCP, this link would provide a workaround.
Forward port to missing device
- Some error messages pop out during the configuration.
The troubleshooting depends on the error code and please comment below with a screenshot of your error message.
2. Port forwarding is set up correctly, but ports aren't open.
- First, please check whether you have a public IP address under Deco APP>More>Advanced>IPV4.
If this IP is a private address, you might have a double NAT issue and the port is blocked by the ISP gateway.
The available solutions are:
1. Set up Deco as an access point under Deco APP>More>Advanced>Operation mode;
2. Open the same port for Deco on the ISP gateway.
- Check the firewall settings on the server.
Windows firewall will block the connection from the different subnet, and it will divide the difference according to the network location you have chosen.
Please refer to this link to check whether you have a public IPV4 address and the LAN server is on the Public network profile:
https://www.tp-link.com/en/support/faq/785/
If the IPV4 IP is a public IP address, the configuration has no obvious mistakes, your case needs to be under further analysis, please comment below with the following details:
1.Please make sure UPNP disabled under Deco APP>More>Advanced.
2. Which ports did you wish to open? For which local devices?
3. Are you able to access this server via the same port on a local client?
4. How did you find out the port is still closed?
---If you have enabled TP-Link DDNS, except testing via the DDNS, please also test whether the server is accessible remotely via WAN IP address.
We do need more cases to complete the troubleshooting guides and please let me know which one is quite similar to your case, and if any of the suggestions works.
Thank you very much.
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Hi, is your ISP modem a bridge modem only, or a modem-router combo?
--if it is the second one, you might also need to open the port on the ISP modem router for Deco;
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@TP-Link it was a modem-router combo. I have opened the same port but for the deco is connected to the router and it worked, thanks for the response.
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@TP-Link Deco Hi. I'm trying to setup Wake-On-LAN with my PC. I am attempting to port forward port 9 to the broadcast IP address on my router. However, it will not let me enter in a custom IP address, it will only let me choose one from a list. Any ideas?
Thanks!
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Hi, currently, Deco APP does not support manually customizing the IP and MAC address and it has to be chosen from the devices list.
And Did you want to set up Wake-On-LAN over the internet, or in the local network? (the remote waking client is on the WAN or LAN?)
If it is over the local network, there is no need to open ports as long as this feature is supported by the network adapter.
If it is over the internet, Deco does not support this feature yet.
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@TP-Link Hi, yes I was wanting to setup Wake-On-LAN over the internet. On another note, when I was testing Wake-On-LAN over the internet it would stop working after around 15 mins. I believe it's something to do with the devices entry in the ARP table expiring after 15 mins. If there was any way to fix this it would be greatly appreciated
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@TP-Link Deco How can I use a different internal IP? I use a virtual machine that has a different ip (they just list 192.168.68.101) and my VM has 192.168.68.107.
But in the options I can't change it. Please help
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@TP-Link Deco and @TP-Link Hello, you need to fix the app ASAP about this. When I select a device with an IP address like 10.0.10.10 it reverts back to 10.0.0.10.Why on earth would it do that?
It's like it doesn't support more than a /24 but I can't be limited to 254 devices. My DHCP settings are from 10.0.0.2 to 10.0.10.255 and I want to use 10.0.10.0/24 for reserved IPs. Network-wise that seems like a simple use case, but the app won't let me forward ports outside of 10.0.0.0/24.
@TP-Link I saw in this topic you provided an x60 beta firmware to address a similar issue, is it not yet live? if not, could you maybe send me this firmware so I can test it on my x60 mesh?
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@Typhon2007 Finally I solved the issue... I have a HikVision DVR and was unable to create the port forwarding... The DVR Ip is out the DHCP Scope... So... After so much work and tests I intentionally create an IP Conflict between the DVR and additional laptop for more than 15 minutes... Then I disabled the duplicated DVR IP in the test laptop and for some reason, the DECO start seeing this IP and the app show this Device en in the list and allow to me to add to the port fowarding for the device... I hope this work for you.
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@kckc it too old but did you manage to port forwarding?
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