Connection failed to a new bough Sengled bulb

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Connection failed to a new bough Sengled bulb

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Connection failed to a new bough Sengled bulb
Connection failed to a new bough Sengled bulb
2019-09-03 14:46:56 - last edited 2019-09-05 01:15:13
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.2.8

Dear sir,

 

I bough a new Sengled Smart Wi-Fi LED Soft White A19 Bulb, No Hub Required, 2700K, 60W Equivalent, Works with Alexa & Google Assistant, from Amazon today, and tried to connect to this new device but failed.

This device can’t be recognized by Deco App while I tried to search it by App. But it is working fine with Sengled’s App. Can you advice how to trouble shooting? And can you tell me what kind of Sengled’s bulb be supported by Deco? Thanks.

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1 Accepted Solution
Re:Connection failed to a new bough Sengled bulb-Solution
2019-09-04 02:22:40 - last edited 2019-09-05 01:15:13

@Prince.Chiu 

 

Hello, please check the compatibility list of Deco M9 plus.

https://www.tp-link.com/Deco-M9-Plus/compatibility/

 

Below is a screenshot.

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Connection failed to a new bough Sengled bulb-Solution
2019-09-04 02:22:40 - last edited 2019-09-05 01:15:13

@Prince.Chiu 

 

Hello, please check the compatibility list of Deco M9 plus.

https://www.tp-link.com/Deco-M9-Plus/compatibility/

 

Below is a screenshot.

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Re:Connection failed to a new bough Sengled bulb
2019-09-04 13:34:16

Thanks for your prompt response.

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#3
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Re:Re:Re:Connection failed to a new bough Sengled bulb
2019-09-05 01:14:49

You are welcome; glad to help you.

 

If need more help in the future, do not hesitate to contact us.

 

Best regards. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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