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tpPLC App iOS doesn't work!?

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tpPLC App iOS doesn't work!?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

serafen

2020-04-23 16:24:20 - last edited 2020-08-07 02:28:50

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Registered: 2020-04-23

tpPLC App iOS doesn't work!?

2020-04-23 16:24:20 - last edited 2020-08-07 02:28:50

Model: TL-WPA8630P KIT

Hardware Version: V2

Firmware Version: 20171018

Hi,

I recently started using the tpPLC app for iOS.

While the app worked without problems on Android 10, no powerline adapter can be found on the iOS version or integrated manually.

Does anyone have a tip or advice?

Thank you in advance!

Answers are gladly accepted in English or German :-)

1 Accepted Solution

Wayne-TP

2020-08-07 02:28:45 - last edited 2020-08-07 02:28:50

Posts: 3419

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Registered: 2020-06-23

Re:tpPLC App iOS doesn't work!?-Solution

2020-08-07 02:28:45 - last edited 2020-08-07 02:28:50

@serafen

Good day.

For your case, could you please help us check the following information:

What Is the model number of your iPhone and the current operation system?
Did you connect to the Wi-Fi of the TL-WPA8630P when you try to manager the device and can you get internet from the Wi-Fi ?
If there is any VPN service, or special firewall filtering, please turn it off for a while to have a check;

Thank you and wait for your good news~

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

1 Reply

Wayne-TP

2020-08-07 02:28:45 - last edited 2020-08-07 02:28:50

Posts: 3419

Helpful: 651

Solutions: 920

Stories: 12

Registered: 2020-06-23

Re:tpPLC App iOS doesn't work!?-Solution

2020-08-07 02:28:45 - last edited 2020-08-07 02:28:50

@serafen

Good day.

For your case, could you please help us check the following information:

What Is the model number of your iPhone and the current operation system?
Did you connect to the Wi-Fi of the TL-WPA8630P when you try to manager the device and can you get internet from the Wi-Fi ?
If there is any VPN service, or special firewall filtering, please turn it off for a while to have a check;

Thank you and wait for your good news~

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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