@Solla-topee 

 

HI here is my update. I installed the new firmware, 

1 day I was happy that the connection was stable. 

Now I tested the TP-Link with the new software, and still I have a lot of problems.

- The utp drop in half speed seems to be resolved. 

- But all my connected hardware ofer wifi don't recieve stable internet access. Connection is not lost but there is no internet access. A need restart the router end onpug all my devices, and reconnect to the router. I is a lot of work. 

 

Kind regards 

Michael

Same experience here.

 

First days with the latest firmware were fine.

Stable connection

 

Now less stable and the dropouts are back...

 

Why?????

 

@Solla-topee 

 

There is no easy answer to your questions because every drop out is a little different and there not 1 problem but a web of problems. 

 

Question 1.

 

30% There a days that the wifi drops the internet but there is still connection with my devices. 

50% of the dropouts I still have internet over UTP directly from the TP-Link router to my pc's. Just no wifi. 

20% there is connection over utp and wifi just no internet access. 

60% my TP-Link just cuts the connection to my devices and I need to restart the router aigan to make an connection. 

5% problem even is solved bij just reconnecting my main UTP cable to router. 

95% I need to reboot the divice. 

In all cases I check my ISP router with a laptop connected directly to this router and there are no internet problems and no dropouts. 

95% the blue light solid blue! And there is no internet. Only thing I can do is reboot the router.

5% the led is red: reconnect the main utp to restore internet access.  

 

Question 2.

 

I have permenent installed a MacBook pro over utp directly to my ISP his router. I have software running 24hr just to monitor my connection. I don't see any problems with: intent acces, ping 9, download 400 upload 40, loss 0%, choke 0% SV 0.3% var 0.033ms.

Connection lost do to ISP servevice 2 times in one month. 

 

Question 3.

 

This answer a allready answered before. But here is an overview. 

UTP: 2 Desktop pc's

2.4 wifi: Google home - MI home gateway - 2 security cams MI 360 1080p - sometimes 1 MI bedroom tv to check my cams, And sometimes my I switch phone to 2.4 to check and restore my cams and home system. 

5.0 wifi Xbox one, android tv for video streaming and 2 phones for YouTube this connection is only going max 8 meter without walls after 10 meter internet connection on my phone is bad and youtube is max 480p with a lot of buffering. Can't connect my bedroom TV on it its 12meter with one wall in between.

The 2.4 wifi is only download 95 mbs and 14 upload till max 10m one cam is only 10 meter away and the internet is super slow and low bitrate. Only 1 wall in between. And ya all devices have the same problem at the same time al the % are mentioned above on question nr 1. 

 

Questions 4.

 

I need a guide line to extract a log file and I need to know which info I need to senseur for my privacy before sharing on this platform. Second how can I login to your router without connecting? If I reboot is the data on the log file still relevant because I can only login 50% of the time. 

 

Please allow me to ask you some questions to? 

1. What's your job on this forum, are you a freelancer call center, employee of TP-Link, are you in the development team? If so do you have access to the development team? 

2. Does my hardware version have some relevants to the problem? Like I have version 1.0 so it's the first one I guess. Are there hardware changes between the first one and the last? Maybe TP-Link can send me an newer version? 

3. Does TP-Link understand the importance of a stable internet connection? My internet is really important it's my work!! Me and my wife are working from home, with the current lockdown because of the Houwane virus. it's my home security it is my doorbell, it's my connection to other people. It's my relaxation, gaming and watching TV. I can't do this all without internet and I picked TP-Link to take this responsibility, it's my center hardware to do my work and living with internet. Your community forum is full of problems and I don't see mutch solutions. 

Dear solla I hope you are an honest guy. Do you think that your development team can fix this in a week? I can't work and live with your device like this for an other week. My boss gets really frustrated because of my unstable router. I organize Skype meetings up to 50 people and I'm dropping like crazy with your unstable router. Can you maybe put me in contact with customer service and ask them for a solution?

Maybe send me an other device like a better model. I have contacted my seller bol.com and they send me a second archer and this one has the same problems its the same hardware version. I work with the Dutch team of hardware info.nl and they gave this product an award, I'm currently sending this information with them and there response is that they gonne following up the case. If TP-Link is able to resolve the problem fast its a good thing, but if TP-Link is fck up its gonna show in they review and they need to take away the award. I'm just telling you this because I need to mention this legally if I share ower conversations with 3th party like a hardware review site as hardware info.nl. 

Please take this as an opportunity to shine! 

 

Kind regard 

Michael 

I have a update, the seller Bol.com is gonne provide me with a 3th replacement. The seller is gonne investigate the problem to, and will connect TP-Link directly. The seller told me that are a lot of customers complaining about this product. At the moment he his gonna put this product out of stock till there is a solution from TP-Link. The seller is gonna update me what TP-Link had to say. I hope to inform you quickly with an update of my 3th archer router? The new device will be delivered tomorrow. Is an update of the firmware recommended? Maybe a should not update the firmware. Pls give me asap feedback! I need to mention that this conversation is gonna be shared with my supplier. Regard Michael

@Mr.Tadashi 

 

Hi my 3th device has arrived! 

I allready set the system up, just used the wizard 

New name's - password - and setup as accesspoint because if I set it up standard the router is unstable. 

 

Now I try to connect my:

Phone 

Digibox 

MI gateway hub 

2 Mi 360 cams 

 

To the 2.4 band, password and name are perfect, 

Every device gets an time out. Can't connect. 

I reset my router - aigan setup with the wizard. 

Access point name and password. 

 

My phone connects on the 2.4 yes! 

MI gateway hup connect yes! 

Digibox time-out! 

Google home time-out! 

MI gateway hup disconnected fck! 

Phone connected no internet access. 

UTP connection to pc has internet but it has the same problem like all the archer router that the speed is half! Normally it is solved after an firmware update but than we have the same unstable situation as discussed in my previous post. 

 

Reboot the router: same problem only my phone is connected to the 2.4 and has internet. 

All other devices won't connect to the router 

 

The wifi of my ISP router is disabled to not interfere. 

I'm using the router firmware out of the box 

Hardware: version V1.0

Firmware: 1.0.6 Build 20190822 rel.26396 (4555)

 

Why do I have so many problem. 

- My ISP router has been replaced test ok. 

- Fibercable street test ok. 

- Fibercable indoor test ok. 

- Dropcable ISP new cable test ok. 

- All my cables are cat 7 and tested. 

- I have connected a MacBook pro directly to my ISP 

With monitor software 24hr, it's stable no drops and perfect ping jitter speed... 

- My ISP provided me with free boost pack to help me 

Download speed 400 upload 50 ping 9 jitter 3.

- My ISP sent me an technischer for de first 2 TP-Link. He's opinion is that there are problem with the firmware of TP-Link and I only can use all of the 2 TP-Links in accesspoint mode to reduce problems. 

I have an €300 router without settings and super unstable. I'm trying to solve the problem now for 3 months. I even went so far just disconnecting the router and use an UTP cable directly from my ISP to split between I purchased an netgear switch that cost me an other €50. The technician cost me the second time €75. The UTP cat upgrade from 6a to cat 7 costed me €64. In total we played € 489 and still I have no wifi and now security and no gaming, watching Netflix. 

 

Me and my wifi are getting really frustrated and tis in times of lockdown. 

 

What is your solution?? 

If you don't believe I have pictures I can make videos. My wife and me Need internet asap!!!.my phone calls and Skype meeting are over my phone via the Skype business business app. Al the calls are now over 4g 

And me and my wifi are paying more for the data. 

Tis cost us a lot more just because your product is not working. 

 

If it works faster you can call me or send me over email! My seller won't send me a 4th device. He thinks that what he has I stock are all from the same date and version numbers. 

 

Pls provide me contact information of the customer service like someone that works intern with TP-Link company maybe he can send me an other device like an newer model ax 11000? Maybe it has an other chip and more stable firmware!! 

 

I don't now what to do I'm really stress out!!! 

Kind regard. 

Michael 

 

 

@Solla-topee 

 

Yo  where is my HELP ??  

 

You didn't read my last post.  

 

I  have my 4th Tp Link - Advice seller: Never upgrade the firmware! 

 

Is  that how Tp is future proof ?? 

 

 Kind regards