Intermittent drops
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I have 4 AV2000 powerline adapters and it's been running great for about 18 months now.
1 - at the router
2 - in the office with 2 computers connected to it.
3 - bedroom with computer connected to it.
4 - Chromecast Ultra
I've been expericing two different issues.
1. Office computer 2 gets periodic drops in network traffic. While office computer 1 works fine.
2. I've been having to reset all 4 adapaters much more frequently within the last few months.
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Hi, May I know the exact model number of the four AV2000 powerline devices? Are they all PA9020s?
Are they all in the same powerline network or they belong to different networks? What is the light status of the powerline adapters when the connection drops out? Please check the IP address and default gateway with your device connected to the powerline adapter. For office one, please try with different Ethernet cables by connecting the computer 2 to the powerline adapter or swap it with computer a to see the results.
Note: Here is the instruction: https://www.tp-link.com/en/support/faq/838/
When the internet of the powerline network becomes unstable, can you get internet stably from the main router by a wired cable?
Please also refer to the instruction below to narrow down the root cause.
https://www.tp-link.com/en/support/faq/2230/
Any updates, please let us know.
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1 - at the router - PA9020(CA) ver 1.0
2 - in the office with 2 computers connected to it. - PA9020(CA) ver 1.0 (The one giving issues)
3 - bedroom with computer connected to it. - PA9020(US) ver 4.0
4 - Chromecast Ultra - PA9020(US) ver 4.0
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2 - in the office with 2 computers connected to it. - PA9020(CA) ver 1.0 (The one giving issues)
How about the powerline light on it when the PC drops connection? When you mean reset all of the 4 adapters, did you reset them to factory defaults or just power them off then on? Please try to reset them to factory defaults as below:
How to reset a device using tpPLC Utility
BTW, we hope you could help perform more tests and give us more details as below, thanks very much:
Are they all in the same powerline network or they belong to different networks? What is the light status of the powerline adapters when the connection drops out? Please check the IP address and default gateway with your device connected to the powerline adapter. For office one, please try with different Ethernet cables by connecting the computer 2 to the powerline adapter or swap it with computer a to see the results.
Note: Here is the instruction: https://www.tp-link.com/en/support/faq/838/
When the internet of the powerline network becomes unstable, can you get internet stably from the main router by a wired cable?
Please also refer to the instruction below to narrow down the root cause.
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I think I found the issue. It seems to coincide with an upgrade of said problem connection to Windows 10 build 2004. Once I rolled back to 1909 everything seems to be happy again.
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