Deco units often showing offline

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Deco units often showing offline

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Deco units often showing offline
Deco units often showing offline
2021-01-05 20:34:28
Model: Deco X20  
Hardware Version:
Firmware Version: 2.4.13

I have five units, three x20 and two m4r. One m4r is connected through mesh, all the rest decos are backhauled. Firmwares are up to date. Most of the decos are showing offline in application and I am also losing a list of online devices. I have tried all the instructions provided here: https://www.tp-link.com/us/support/faq/1898/ but nothing is helpimg. I switched off the iPhone and iPad without a result. All decos are online and working, but I am losing information as described above. I used to have this problem earlier with older m4r units, but they were changed. Three weeks ago the problem appeared again and now I am having this issue almost all the time. The only deco that seems to be showing online is the main deco, the rest are offline, but actually they are not. Annoying.

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Re:Deco units often showing offline
2021-01-07 10:09:07

@Nateliini 

Hi, Thank you very much for your time and patience.

Would rebooting the Deco recover the online status on the Deco APP?

And for the Deco X20, there is a beta firmware and you may download the firmware from the link below and upgrade the firmware for all of your Decos as per the upgrade instruction.

  https://static.tp-link.com/2020/202011/20201110/Deco_X20_V1_1.2.6_Memory.zip

 and the download instruction:

https://static.tp-link.com/2020/202012/20201207/Documentation for upgrading Deco system.pdf

 Thanks a lot and wait for your reply.

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