Deco App showing false 'Offline' message
Hey guys,
I’m experiencing an issue with the Deco App two weeks after setting up my 3x new Deco BE65 routers. The app keeps showing a false “Offline” message, and the router flashes a red LED, but everything is actually working fine.
I’ve tried unplugging and reconnecting the cable for the cable backhaul between the main and living room routers, as well as rebooting the network, but it doesn’t seem to resolve the issue.
Is there any way to fix this? I’m also concerned whether the living room router will be able to receive firmware updates if the Deco app continues to show it as offline. Or should I just wait for the firmware update?
Thanks!
Hi mate, I guess I was replied 'problem solved!' too quickly.
The issue just came back again after installed your recommended firmware, 1.1.0 Build 20240923 Rel. 21705, the stable performance only last 3 days. Moreover, most of IOT devices has been listed as wired connection for no reasons, it should be 2.4Ghz wireless connection.
I do have around 40 IOT devices, but 3 Deco BE65 should able to handle it I assume. Should I change the routers or wait for another firmware update. Thank you.