Deco x60 appears bricked - and cant firmware upgrade / reset
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco x60 appears bricked - and cant firmware upgrade / reset
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
1. The x60 which was my main Deco yesterday was displaying a Red Light.
2. Checked Router etc no issue
3. Rebooted - On reboot YELLOW light solid 10 seconds then goes solid RED. Then blinks YELLOW then solid YELLOW and loops back to RED.
4. Attempted RESET on solid RED but still keeps looping.
5. Attempted firmware reset - Disconnected power - press reset button and reconnect power - YELLOW blinks once - GREEN light blinks twice - then SOLID GREEN
ANY CLUES PLEASE
Regards
Rob
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Thanks for the feedback.
if anyone else had the same issue, please have a look at this link:
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Hi,
Could you please send me a video clip here about the loop LED lights?
May I know how long have you had the Deco and was there any change recently?
We would also follow up on your case by email and please have a check of your email box later.
Thank you very much and wait for your reply.
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It was purchased
30 Sep, 2020
No change at all recently system working well
I have received the email - I'll send a video
Regards
Bob
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What did you do to fix this? I have the same exact issue.
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Hi, thank you very much for your feedback.
Please feel free to record a video clip and send to me.
And please also send me a picture of the bottom label on the problematic Deco as well as a copy of the receipt.
Thanks a lot.
(please check my email address via the private message. Thanks!)
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I called Support and I sent them the pictures thanks for your response.
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@TP-Link Having the same issue with one of the four X60s I just purchased 4/20/2021. One just started alternating yellow then red with status message 'disconnected from other Decos' in the app. Reset does nothing. Seems to be a frequent enough problem at this point so would appreciate if you all would just post the solution to the issue. Please let me know if there's anything that can be done or if a return is necessary.
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Support was going to exchange my unit, but I decided just to re-order and exchange it at Costco. Otherwise these routers have been pretty good for us.
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@SutoJL Thanks for confirming- truly appreciate your quick reply and help getting to the point :D
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Hi, we could also help you replace the Deco X60 if you prefer to exchange with us and you could leave me a private message;
Thank you very much.
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