Archer Ax20 v1.20 Locks up under heavy load
So I've had this problem with this particular router
Under heavy load let's say I'm downloading some files
Transferring some files onto my server and surfing the internet the router will lock up
I will do have to unplug it to reset it in order to get access This is infuriating
I had an ASUS router before this and never had the problems
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Hi,
When the router locked up, would the internet light turn red?
And were you still able to get IP address from the router and ping the gateway?
By the way, how long have you had the router?
If possible, please also try to turn off the Onemesh feature on the Archer AX20 to have a test:
Thank you very much and wait for your reply.
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No the lights stay green
No access to anything I can't ping anything
I am not running the Onemesh feature
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How many devices are connected to the AX20, wired and wirelessly? What is the bandwidth you paid for the internet?
Try to optimize your wireless network, for the devices with small traffic, please connect them to the 2.4G network, like smart devices/Cameras; For the devices with high traffic, please connect them to the 5G wireless network, like the smartphone/PC/TV.
When the router locked up, do you mean you can no longer ping the gateway or the internet? Are the devices connected to it still obtain a valid IP address at that time?
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9 Wired all Heavy Stuff is done on Wired Connection on 6A Ethernet cable
7 On Wifi For Lights Doorbell (2G) Cameras(5 G) and Phone (5G) and Alexa(2G)
Once the Router dose lock up I can't access anything till I Unplug the Router and Reboot it
so I have no way knowing if can still get a IP
as for when locks up it when I am working
I work as Film and TV Editor From home
so I get Huge Downloads some days The Downloads are 60 Gig are not uncommon
The but now this is causing a Problem to livelihood
Never had this Problem with Asus AC Router
Temped to Sell this one buy a Asus one ..But my Amazon window Closed
and there is no alternative firmware for your broadcom chipset so I am suck with it
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While the AX20 is locked up, you can still check the IP address on the devices connected to it. Check this if there are computers.
If the computer can get a valid IP address from the AX20, try to do a ping test, and show us the results.
How to Use the Ping Command: https://www.tp-link.com/support/faq/425/.
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From the ping results you are attaching, it seems this lock-up issue only happen on this particular computer, am I right? What if you disable then enable the adapter on this computer, or just unplug the Ethernet cable then plug it back, will this resolve the lock-up issue as well?
Are there any special settings on the AX20? Please try to reset it to factory defaults by pressing the reset button or do the factory defaults on its web interface page, then reconfigure it to connect to the internet to verify if the issue persists.
BTW, may I know who is your ISP? What is the detailed network layout, are there any other switches in the network? How are the devices connected to each other? We hope you could share with us the detailed network scratch, then we will try to verify if there is anything causing the issue.
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No Same thing on the other Computers I lose Access to everything on the network .
I Tried a Factory Reset Already same Problem
Vmedia.ca is my ISP
Yes there a Switch but computers are not on it they plug into main
(*) Motorola Surfboard SB6141 ---- Router --- Computer A --- Computer B ---- C Synology Nas 1----- D Switch |
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On the Switch (1) Harmoy Hub (2) Philips hue Bridge (3) Synology Nas 2 (3) Google Cromecast with Google TV with USB Dongle has Ethernet
(4) Xbox 360 (5) Denon Amp (6) Open
On wifi : surface laptop 2 a few RGB Lightbulbs and Strips 3 Door Lock 4 Ring doorbell (5) Pixel 3A XL (6) two Amazon Speakers
By the this all work Flawless on Asus Router AC-AC56U Never had a Issue before changing to your crappy Router..
so it's your router it not my equipment I'd Return your Router to Amazon had the window not close for Return
and gone back to AC56U Very Disappointed ..
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@Kevin_Z You can close this file I contacted Amazon They agreed to take back Router
I will never but TP-link Item I've Replaced the router with a NETGEAR 4-Stream AX1800
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