Cannot register router serial number

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Cannot register router serial number

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Cannot register router serial number
Cannot register router serial number
2021-03-24 20:53:27
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(5553)

When I enter the serial number to register my Archer AX50 router as shown on the box and the tag on the back of the router, I get "Serial number cannot be found." Before doing this I spoke with support and gave the serial number to the tech and it was confirmed. He sent directions by email for me to register the router (still under warranty) but I could not complete them because of that error.

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Re:Cannot register router serial number
2021-03-25 05:56:46

@awsanders 

 

Just to confirm, did you purchase the AX50 from the authorized retailer? If yes, I think you can report this to the support agent, they will be able to help with this.

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