disconnects with new firmware

Kevin_Z

2021-06-08 02:28:23

Posts: 21780

Helpful: 5149

Solutions: 2575

Stories: 21

Registered: 2018-12-24

Re:disconnects with new firmware

2021-06-08 02:28:23

@Eugene29

Can you please be more specific about the disconnect issue you are experiencing? Is it the WAN disconnecting, or 2.4G wireless, or 5G wireless disconnects?

If it is the WAN/Internet disconnects on the router, please confirm if you have a stable connection all the time with the ISP modem before and after the router firmware update. BTW, who is your ISP?

If it is the 2.4G or 5G disconnecting, please check if you can modify the wireless basic settings on the router, try to run a Wi-Fi analyzer to find a clear channel for the 2.4G/5G network, then change the 2.4G channel width to 20MHz, 5G to 40MHz, change the security to WPA2-PSK/AES, reboot the router and reconnect to the wireless network, then confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

0

#2

Eugene29

LV1

2021-06-08 08:05:37 - last edited 2021-06-08 08:06:44

Posts: 5

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-09-11

Re:disconnects with new firmware

2021-06-08 08:05:37 - last edited 2021-06-08 08:06:44

@Kevin_Z Hey my isp is IBC, that isp is stable, i never had issues before updating, here is the screenshot of the problem, its not the wifi,

i have fiber optic 200/200, prior to latest update, everything was perfect, i cant downgrade nor factory reset, because the firmware will be the same, i dont know why tp link did that, usually you could go back to older firmware, now its impossible,

0

#3

Kevin_Z

2021-06-08 08:49:52

Posts: 21780

Helpful: 5149

Solutions: 2575

Stories: 21

Registered: 2018-12-24

Re:disconnects with new firmware

2021-06-08 08:49:52

@Eugene29

Firmware update was the only change in the network? If that is the case, please reset the AX20 to factory defaults by logging to its web interface page, then reconfigure it from scratch, confirm again if the internet connection will be stable.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

0

#4

Eugene29

LV1

2021-06-08 09:42:03 - last edited 2021-06-08 09:42:33

Posts: 5

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-09-11

Re:disconnects with new firmware

2021-06-08 09:42:03 - last edited 2021-06-08 09:42:33

@Kevin_Z i am doing second time factory reset the first wasnt so smooth and had problems, i cant downgrade the firmware now as i mentioned already its always stays as that:

0

#5

Kevin_Z

2021-06-08 10:51:52

Posts: 21780

Helpful: 5149

Solutions: 2575

Stories: 21

Registered: 2018-12-24

Re:disconnects with new firmware

2021-06-08 10:51:52

@Eugene29

As per the release note on the official TP-Link website, this firmware cannot be downgraded to the previous version:

https://www.tp-link.com/support/download/archer-ax20/v1/#Firmware

However, please don't worry, we will help with the disconnect issue on the current firmware, do respond the email we sent to you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

0

#6

disconnects with new firmware

Information

Voters 0

Tags