Always needs to restart router to regain net connection

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Always needs to restart router to regain net connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Always needs to restart router to regain net connection
Always needs to restart router to regain net connection
2021-07-04 08:20:30
Model: Archer C20  
Hardware Version: V5
Firmware Version: Archer C20(EU)_V5_201214

Hi team,

 

I recently bought this device and I am facing below issue:

To regain wi-fi connection, I always need to restart the router.

 

Below other details:

Firmware version:0.9.1 4.17 v0001.0 Build 201214 Rel.42010n(5553)

Hardware version:Archer C20 v5 00000005

 

Need resolution on urgent basis as it is impacting my work.

 

Regards,

Survi Patil.

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Re:Always needs to restart router to regain net connection
2021-07-05 02:25:01

@Survi.Patil 

 

Hello Survi Patil., can we try to confirm some details about the disconnect issue you encountered with the C20, then we can try to fix it?
1. Who is your ISP? What is the exact issue, is the wireless unstable or both the wireless and wired connections are having issues?
2. Are all wireless devices or both wired and wireless devices experiencing the same dropout or just some special or old clients? When they got disconnected, is the wireless network of the C20 still broadcasting or the wireless network is no longer available on all other devices as well?
3. How often does this disconnect issue happen? It is suggested to reset it to the factory defaults and reconfigure it from scratch, leave all the settings by default and confirm again.
4. Is there any special activity that may cause the disconnect/drop out, such as high loading or downloading? How many devices are connected to the router at the same time? Try to disconnect some of them to verify if the connectivity is stable.
5. It is suggested to try with different channels, and try to find one with less interference with others. Change the channel width to 20MHz for the 2.4G, and 40MHz for the 5G, then reboot the router and confirm.

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